Expected result:
It should offer to fill the remainder of the contact based on history and known contacts. In the example above that contact is saved and used to prefill.
Reproduces how often:
Everytime… It is very hard to manage as even adding a regular contact to a work email thread I need to do manually…
Operating System and Brave Version(See the About Brave page in the main menu):
have tried to replicate in private browser window to cancel out extensions
have turned off Brave Shield for gmail tabs
This is occuring across many gmail accounts, as I have 2 private ones, and two more for work… All have this issue. It seems to be Brave related to me as I have pretty much ruled everything else out…
@tgboose,
Thank you for reaching out and for the detailed report.
I’m not seeing this issue on my end — autofill options are present when I go to compose an email in gmail.
Can you please login to your Gmail account using a different Chromium-based browser (Chrome or MS Edge for example) and confirm whether or not the issue occurs in that browser as well?
@tgboose as Mattches mentioned, I can’t replicate this issue. Whether by name or by email, it loads anything I have saved. For example, you can see below:
To make sure I’m understanding correctly, you’re saying you tried in private window and the issue still happened, right? And also to clarify, you have not changed the settings on any of your extensions to allow them to run in private window?
I may also like to see if you can create a second browser profile entirely to serve as a test profile to see if it occurs. In doing this, don’t change settings or add any extensions. This second “test” profile is meant to be as close to default as possible in a way to rule out potential issues.
Of course, is the question Mattches mentioned as well. But at this point I have tested on my PC and phone, both of which have no issues. This makes it seem like it may be something more specific to your one profile or device.
I had already replicated this in another test profile, and also tried Firefox as well.
Just got off a support call with Google (I am Workspace subscriber so actually have accessible support). He got me to install Chrome to test that and it wasn’t happening there.
He walked me through clearing cache, cookies and site settings (the latter of which wasn’t selected when I tried last time), and then also showed me how to manually clear old/unnecessary files in %temp%.
Following all of this, and a restart the problem has been fixed, so it was likely the %temp% thing that sorted it, as clearing cache/history is per profile and i haven’t done it for all my profiles, but the problem is seemingly fixed.
