It’s kinda for good reason. The team is kinda small compared to other software companies. Around 200 I guess. So having everyone emailing them for some easily fixed issues, they rather have a community forum like this so users can help each other and also if something requires more specialised care, the support team helps too.
Blame governments and financial regulatory rules.
See, if they find that it was a false flag, they will reinstate the account and have your BATs delivered to you. So be patient. Also, if they say it won’t be reinstated, then it’s cause they found quite a lot of proof saying that you indeed were doing it for more BATs or something. We’ll wait and see.