Error: Region currently not supported (US)

Brave Rewards
1

My uphold account is verified with country US, and I can see the same when I login to uphold.
But trying to connect Brave with uphold is showing “Error: Region currently not supported”.

Verified on “brave://rewards-internals/” the country is US

Rewards info

Key info seed: Valid

Rewards payment ID: *******************************

Creation environment: Production

Rewards profile created at: 03/29/2023, 08:34:07 AM

Rewards country: US

Balance info

Total balance 0 BAT

bitFlyer: 0 BAT

Rewards BAT: 0 BAT

Gemini: 0 BAT

Uphold: 0 BAT

Custodial account connection info

Rewards state: Not connected

2

This would go based on what you verified with when you created your Uphold profile. Did you use a passport or other ID from a country outside the United States?

3

No, I used US driver’s license to verify the uphold account, I see the same when I login to uphold and all my details are showing region as US

4

I have to add, that before i had same issue in android, when my language locale/os was different than my country i used to verify.

5

Guess also let me confirm. Are you in New York (or used ID from New York)?

If the answer to that is no, make sure to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 and reply here with the ticket number you get sent to your email. We’ll try to have someone from Support look into it with you and find out what might be going on.

If answer is New York, then might be because United States (excluding New York state) in terms of support.

6

No, it has always been verified with Texas state US driver’s license.
I created support ticket #187003

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7

@Evan123 and @SaltyBanana would either of you have any clues as to what might be happening?

8

Hi @neelp8

We’re looking into your ticket request. Keep an eye out for a response from one of our Support Agents.

Thanks

1 Like
9

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