Error: Region currently not supported - However, I'm in supported Country

Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:

  • [What is a verified wallet?]
    Yes. Uphold verified wallet

Briefly describe your issue:
Cannot connect Brave to Uphold wallet

What Operating System and Brave version are you using (Menu --> About Brave)? I have the same issue on Linux PC and Android Mobile

Is your Brave Rewards Profile currently verified? (yes/no)
What date did you connect a your Brave Rewards Profile?
Cannot connect
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region ?
Yes - Portugal

**Does your device pass the [SafteyNet]

**Have you fully completed [Uphold’s CDD]

Is your ID you used for KYC / AML for Uphold from Portugal or the listed at

I guess the id you used is not from a region listed at the above.

BTW could you specify if you are able to click on the buttons or is the issue about greyed out Buttons?
If greyed out Buttons then go to brsve://rewards-internals
And in general info tab check for your region if it’s Portugal or not. That country is the one which you must’ve selected in the select region prompt for Brave rewards.

Thanks for your reply. My ID for Uphold and Brave Rewards/Brave creators is different.

How I can change the ID in Brave?.

The button is active and I’m reaching the area for login to my Uphold account. The issue appears when I return back to Brave

What country shows up in internals ?

I reset my Brave rewards data and having the same issue. Here are my details now:

Rewards info

Key info seed: Valid

Rewards payment ID: *******************************
Rewards profile created at: 02/22/2023, 02:35:10 PM

Rewards country: PT

At this moment I’m not able to verify Brave Rewards. Receiving the same error when connecting Uphold wallet after login in Uphold:

<<Error: Region currently not supported
Your Uphold account can’t be connected to your Brave Rewards profile at this time. Your Uphold account is registered in a country that’s not currently supported for connecting to Brave Rewards.>>

Rewards info

Key info seed: Valid

Rewards payment ID: a306390 *****************************

Rewards profile created at: 02/22/2023, 02:35:10 PM

Rewards country: PT

Balance info

Total balance 0 BAT

bitFlyer: 0 BAT

Rewards BAT: 0 BAT

Gemini: 0 BAT

Uphold: 0 BAT

Custodial account connection info

Rewards state: Not connected

It seems that your Uphold I’d is not from Portugal. You need to update it to one from Portugal. Then you should be able to connect to Uphold.

How I can update this?

You can contact Uphold at

1 Like

Thank you friend. Going to do this ASAP.

Uphold Support is sending me back here for further support. I followed all instructions but the problem is not solved.

Here is their reply:
" If you’re having a hard time linking your Uphold wallet with Brave, please continue your registration with “shields down.” You can put the shields back up once you’ve completed the registration.

You can also try to connect over a different network or turn off your VPN temporarily, if you happen to use one.

If you need further assistance, check Brave’s Help Center resources on how to verify your wallet with Brave browser.

You can also contact the Brave support team directly at [email protected], or browse Brave’s FAQ for more details."

Can you please help?

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.