Hi,
Yesterday I got the claim button on two android devices I tried to claim the rewards on the first one right away, I got an Error (screen shots) and no BAT was credited. Then the claiming button disappeared and the BATs never been credited.
I’ve read on other topics that the browser should refresh & the claiming button should appear again. But that never happened!
This is a device I used for over a year, and I never had a problem claiming the rewards on it.
The second device: (after the error on the first one, I waited couple of hours to try the claim button, and it just worked find and BATs were credited with no issue).
Should I just wait for the claim button to appear again? or the balance will be carried forward and I’ll claim everything with May payout.
I don’t remember how much the reward was, I didn’t think I needed to keep record, if that matters!
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Briefly describe your issue:
After an error in claiming the rewards the claiming button disappeared and never came back to try again (April Payout)
What Operating System and Brave version are you using (Menu --> About Brave)?
Always updated to the last version. Is your browser wallet currently verified? (yes/no)
No What date did you verify your wallet?
N/A Have you been able to successfully receive payments in the past?
Yes Are you using a VPN? (yes/no)
No Are you in a supported region for list of supported regions)?
Yes. Does your device pass the [SafteyNet] check (Android only)?
I don’t know. Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Not verified.
Since 8th of April I have been looking for the claim Button everyday for the BAT Tokens I had earned in the month of March. Yet i am unable to get any response and now i am also unable to see my Reward history for the Month of March. My Estimated earning in March was supposed to be 0.852 BAT but now it’s only showing me the Estimated Earnings for the month of April.
Yeah, same happened with me at the beginning, just yesterday the button appeared for the first time, and then this happened.
So I would say be patient. it should appear any time for you, hopefully today!
I’m having the same issue. I tapped the claim button and I got “an error has ocurred. Try agai latet”, but there was no later the clain button never apeared again and I never got my bats for the month of april.
Please, fix this. My user is ramjfer.
Thanks for your patience here. Were you eventually able to successfully claim your April BAT? If not, please DM me your Wallet Payment ID which can be found here brave://rewards-internals//
ive checked three times, i know this is the real steeven, but i feel like im about to be scammed lol, i havent received march bat, but im guna wait for other ppl to dm first
The Claiming button/badge never came back!
I’ve just sent you a DM including my Wallets Payment IDs that I wasn’t able to claim the rewards for.
Thanks.
This is regarding unverified wallets. Verified wallets were done processing as far as I know (I got a wallet connected to Uphold and that was processed fine).
Regarding the amount you received, sometimes it doesn’t credit you all the “estimated” rewards, but the remaining will be carried forward to the next month for sure. This has something to do with the settlement/cut off day of the ads around the end of each month.
I was just reading that when you verify it with Gemini, you still need need to “claim” the rewards. My bad.
With uphold, the rewards get deposited automatically without the need to “claim” them on the browser.
Update 21/4/2022
The famous claim button appeared again, I got the same error, and then it disappeared again. nothing was credited to the wallet. (Unverified).
Not sure if I should try this on my other 2 browsers which the claim button just appeared again or just wait a bit to how it’s going for others!. @steeven are the claims gonna be appearing again if it errored out?
Is there anything I should or can do?
Hi Everyone.
This morning I got the BATs credited to my wallet. (There was no claiming button, they were just credited to my wallet).
The last thing I did was 2 days ago when I tried to claim my rewards again and I got the error in the screen shots, and then the button disappeared.
I hope you got (or soon will) get yours as well.
