Dissapearing rewards

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue: Wallet balance of 0

How can this issue be reproduced?

1.BAT taken from wallet that had no expiry date
2. All rewards are shown but my balance is 0

Expected result:

**Brave version - latest android update

Mobile Device details samsung note 9

Additional Information: wallet seed available on request.

Not sure why this has happened again, I lost this once 6 months ago from updating only which was ridiculous already. what can be done here?

I am having the same issue already 2 months
Not clear why in some cases the Support agent request you the rewards-internal to recover your wallet and in other nothing
I already had 4 patch updates in my phone S9 and still same issue
Could you please “support” publish something more clear for everyone? the MEGA POST of 5 MAY is not up to date

Hi @Cryptorueda @RAPTORJESU5 - can you both DM me your Rewards Internals, OS and Brave versions. Thanks!

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.