Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Yesterday I have received a notification in the reward feature (top right icon ) and I clicked on but…that work, work, work…and nothing happens exatly like explained in this topic: I receive a gift in my android device but I can't claim it!
After a fews minutes (~30mn) I have clicked again to go on the feature of Brave rewards. And a new wallet has been created and all my Ads rewards accumulated before have been loose!?
I wanted to keep all of my BAT coins until the withdrawal function will be available but now I end up with 0 BAT!? And there is no information, no history about that and the function of self-contribution was disabled.
To summarize I lost the accumulated BAT before and received nothing for the ads seen in November.
Refund my earnings if bug?
Brave Version( check
Brave 1.4.2, Chromium 77.0.3865.116
Mobile Device details
Android 5.1.1 - Samsung J320FN
Will I be rewarded for this moral harm with the frustration and the time spent?
Thanking you in advance for your answer.