Brave Rewards BAT disappeared on Android!

Browser Support Mobile Support
1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:

How can this issue be reproduced?

  1. Open Brave
  2. Look at Brave Rewards

Expected result:
BAT showing in wallet or in pending rewards

Brave Version( check About Brave):
1.20.108, Chromium 88.0.4324.182
Mobile Device details

Additional Information:
All of my Brave rewards have disappeared from my Android phone. I do not believe I had enough accumulated to link the Uphold wallet (at least the option was not available to do that). I could see my pending rewards though. 3/5/2021 was the date I was supposed to be able to claim the rewards.

Now, my wallet and estimated pending rewards are zero.

2

Tagging @Mattches since you were helpful with my last issue.

3

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!