Crackling sound on the desktop browser

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1

Description of the issue:
Viewing videos or playing any audio on the browser produces a crackling sound. Crackling stops when the tab is refreshed or closed.

How can this issue be reproduced?
Playing any YouTube/Netflix video on the desktop browser. Can be produced only on the brave browser

Expected result:
Audio shouldn’t crackle.

Brave Version( check About Brave ):
0.69.132

Additional Information:
This issue is happening almost every time I play some video/audio on the browser. Even if I pause the video for a few seconds and play it, the issue appears.

Turning off hardware acceleration didn’t fix it either.

2

@Mattches have you seen this before?

3

@akashchintha,
Are you on Windows 7 or Windows 10?
Does this happen for all sites or is it specific to Netflix and Youtube?

4

It happened on multiple sites like YouTube and Prime Video.

Edit: After the new update, this issue is replicated frequently and is pretty annoying. Also, I’ve seen brave crash for the first time today.

5

@akashchintha,
Can you check and ensure that you’re using the most up to date version of the browser? In your initial post you mention that you’re using v0.69.132 – the latest release at this time is v0.69.135

1 Like
6

I forgot to update the version. I’m using the latest release version currently.

7

@akashchintha,
Can you tell me if you’ve tested other browsers to see if they produce the crackling sound as well? If so, which browsers do or don’t?

8

I’ve tested it on Brave, Chrome, and Edge. The issue is reproducible only on Brave.

9

@akashchintha,
Are you certain that your audio drivers are all up to date?

10

Yes, the audio drivers are up to date. As mentioned earlier, this issue is reproducible only on Brave.

11

Any update on this issue? It persists.

12

@akashchintha,
I can’t seem to reproduce this is any way. Are there any sites in which you can confirm this behavior does not occur?

13

No. The issue is persistent across numerous sites. I’m sure it is the browser. Right when it crackles, I open the same page on chrome and see that it works properly.

Update: Issue remains in Brave v1.0.1

14

This topic was automatically closed after 30 days. New replies are no longer allowed.

16

@akashchintha,
Would you mind trying to download the Beta version of the browser to see if you get the same behavior? Note that downloading/installing the Beta will not interfere with your current installation of the browser. You can get a copy of the Beta here.

17

Having the same issue in the latest brave. Version 1.5.115 Chromium: 80.0.3987.149 (Official Build) (64-bit)
Brave beta crackles the sound too.

I hear no crackle sound in Firefox/Chrome/Edge.

The laptop is Lenovo x280, Windows 10.

18

New user here. Been using brave for about a week. I love everything about it, but the crackling, popping makes it unusable for me. Please fix this asap. It’s going to hurt your growth.

At first I thought is was just bad audio recordings. Then just now I noticed the crackling and popping on every song I was listening to on youtube. So I switched to firefox, listened to the same songs and no crackling.

19

I did a little more testing and heard the popping/crackling in chrome as well. This might be a chromium issue because I did NOT hear the noises in firefox. Listening to music on youtube.

1 Like
20

Having a similar issue. Audio crackles after youtube or twitch play for a decent amount of time. Reloading helps a bit, hardware acceleration has no effect. Also having the audio desync from the content.