Please provide us with the following information. Note that most users will be redirected to our Premium support form for assistance with VPN issues, as providing support may involve sharing sensitive information that should not be made public.
Type of device (Desktop, iPhone/iPad, Android phone, etc.):
Android and laptop windows 11.
Please repost to reflect the template and guidelines and we’d be more than happy to assist you.
Guidelines - Before posting, please:
Search the forum to see if anyone else has already posted or resolved the same issue you’re having.
Ensure that you’re posting in the appropriatecategory — please use the appropriate category when posting to ensure that whoever assist you has a clear idea of what product or platform you are using.
Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue. NOTE: “Uncategorized” posts do not have a template, so please ensure you’re posting to the right category as mentioned above.
Tag your post appropriately – use tags to help track and organize threads on this forum.