Unable to use VPN on desktop but works on android

[pvanschy]

Please provide us with the following information

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Type of device (iPad pro, iPhone 10, etc): windows desktop

iOS version ( Settings --> About --> Software Version ): Windows 11

Detailed description of the behavior: I am able to use my VPN subscription on my android device, but trying to use it on my windows laptop does not work. I tried clicking the ‘Refresh’ button but nothing happens

[Lou-ee]

Hello, Sorry about the delay. If you are trying to connect to the VPN on other devices. Here’s an article to guide you.

How do I add a new device to an existing VPN subscription?