Unable to use VPN on desktop but works on android

Please provide us with the following information

Type of device (iPad pro, iPhone 10, etc): windows desktop

iOS version ( Settings --> About --> Software Version ): Windows 11

Detailed description of the behavior: I am able to use my VPN subscription on my android device, but trying to use it on my windows laptop does not work. I tried clicking the ‘Refresh’ button but nothing happens

Hello, Sorry about the delay. If you are trying to connect to the VPN on other devices. Here’s an article to guide you.