Brave suddenly started crashing every time I open it

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1

Brave suddenly started crashing every time I try to open it. I can’t use it because it won’t open.

I know of no reason why it started doing this. I downloaded and installed the latest version, but that hasn’t helped.

How can this issue be reproduced?

  1. Click on Brave icon
  2. Brave opens momentarily.
    3.Brave closes.

Expected result:

Brave Version( check About Brave): i can’t tell because I can’t open the damned thing

Additional Information: Mac M1 Pro, Ventura 13.0.1

2

Hello @jzehr39157

Thank you for reaching out and for detailed report. Sorry to hear you’re having trouble with Brave. Could you kindly try to disable cards on Brave. The dashboard on the New Tab Page allows you to disable cards. To begin customizing your New Tab Page, click the Customize icon on the bottom, right of the page.

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Let me know if that works and have a great day!

3

I’d be happy to TRY that, but I can’t open it. At all. It closes (no, it’s not in the background) the moment I open it. I’ve restarted my machine and downloaded/installed the current version.

4

@jzehr39157,
Wondering if you can check a couple things for me here:

  1. I know you said you had downloaded the latest version, but on your system, can you please open Applications, click on the Brave Browser entry and confirm what version you see here (mine shows 107.1.45.133):
    image
    image1258×480 31.7 KB
  2. Can you also try right-clicking on the icon in the dock and opening a Private browsing window and tell me if it also crashes right away?

Thank you

5

I made a short video for you - https://vimeo.com/776011638/2465873fdd

6

2022-11-28_19-11-23
2022-11-28_19-11-23814×1814 172 KB

7

Emailed you yesterday. Any updates? Should I uninstall, then reinstall? Any other ideas?

8

@jzehr39157,
Yes an un/reinstall might do the trick here — which I realize is unfortunate to have to do but it may be necessary. I would first try simply deleting the brave.app file (leaving any user data stuff alone) and just re-running the installer and see if this makes any difference.

9

Where do I find brave.app?

10

So all .app files are “Application” files, which can be found in the Applications folder on your system:
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