Description of the issue:
So I was using Brave normally until it randomly crashed mid use, I go to reopen it and it shows a blank screen for a split second before closing itself. Wont stop happening, my pc had been prompting me to update anyways so i decide to try that to see if itd do anything close to fixing the problem. Its crashing still, even after restarting my pc several times on top of the update, cant open a private window either. Not too sure how to fix it, any help is appreciated
Operating System and Brave Version(See the About Brave page in the main menu): Unfortunately the browser wont stay open for me to check this, if anyone knows an alternative way to check itd be appreciated
Edit: oh and if its possible id like to fix it in a way that keeps all my data, logins, bookmarks history etc thanks
Out of curiosity, can you try simply downloading the installer from our website https://brave.com/download and rerunning it on top of your current installation? It will not remove your data and you do not need to uninstall first.
tried it and unfortunately didnt work, still closing after a couple seconds
edit: there was one point though where just after switching my pc on, i was able to keep it open long enough to see the home page and that my extensions were still there
Can you please try getting the crash reports from your Brave Software folder so we can take a look at what’s going on under the hood?
You should be able to find them in C:\Users\[your Windows user name]\AppData\Local\BraveSoftware\CrashReports
In this folder you should see some “pending” files – please share them with me. I’ve sent a DM in which you should be able to attach the information.