Description of the issue:
I can’t open Brave as it crashes instantly after clicking on the icon. I tried several troubleshooting practices, deleting the flags through the app directory as well as renaming the User Data folder in Local app data settings which did fix the crashing issue, however, all my data including passwords/bookmarks were deleted. How can this issue be reproduced?
Working Brave Brave Version( check About Brave):
Newest version Additional Information:
It worked just fine, no new windows update since yesterday, nothing…
Started crashing on startup in the same way today - Blank white window, then disappears. No Windows (10) update AFAIK. Did full Windows restart and even reinstalled from fresh download. Still crashes on startup.
Hi @randyz0r, thanks for reporting. Can you confirm your Brave version? We released a new version yesterday afternoon and want to confirm that you’re on 1.57.47. Can you also confirm any extensions that you’re using?
Can anyone here please try launching using a fresh profile just to test? Easiest way to do this is by launching the Run application and then:
brave.exe --user-data-dir=C:\Users\[your user name]\Desktop\test
This will launch Brave with a new profile (“test”) created on your Desktop. Note that you can delete this after testing — we’re simply trying to test and see if you can get the browser to open with a fresh profile.
I have a crash report on my machine - however, I can’t open Brave to hit send on the crash report. Is there any other way to send you the crash dmp file? In my profile it wasn’t set to send automatically.