Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
When I want to make a new search on Google, the app close itself and I need to reopen it.
Thanks for bringing this to our attention and I’m sorry to hear you are going through this. Please try deleting your cookies from the app to see if the issue is solved.
In Brave, open the main menu, then Settings --> Privacy. Note: You can also select Menu --> History --> Clear browsing data
Select Clear browsing data
and change the default browser to see if this behavior persists. Let us know if that works and have a great day!
I’ve tried your suggestion.
Making a search from the address bar works well, no crash.
The app crashes only when I use the search bar on google.com. I made a test with chrome and chrome crashed too.
Thanks for bringing this to our attention and I’m sorry to hear you are going through this. Can you please go to brave://crashes and
if you have automatic crash reporting is enabled (Settings --> brave shields and privacy --> Automatically send diagnostic reports), please respond back here with the crash report ID
If Automatically send diagnostic reports is not enabled, ensure you click Send on these crash reports listed on the page, then reply here with the crash report ID.