Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
When I want to make a new search on Google, the app close itself and I need to reopen it.
Thanks for bringing this to our attention and I’m sorry to hear you are going through this. Please try deleting your cookies from the app to see if the issue is solved.
In Brave, open the main menu, then Settings --> Privacy. Note: You can also select Menu --> History --> Clear browsing data
Select Clear browsing data
and change the default browser to see if this behavior persists. Let us know if that works and have a great day!
I’ve tried your suggestion.
Making a search from the address bar works well, no crash.
The app crashes only when I use the search bar on google.com. I made a test with chrome and chrome crashed too.
Thanks for bringing this to our attention and I’m sorry to hear you are going through this. Can you please go to brave://crashes and
if you have automatic crash reporting is enabled (Settings --> brave shields and privacy --> Automatically send diagnostic reports), please respond back here with the crash report ID
If Automatically send diagnostic reports is not enabled, ensure you click Send on these crash reports listed on the page, then reply here with the crash report ID.
Can you please confirm that you’re seeing this issue on the latest version of the browser (v1.48.158 at the time of writing this)? Additionally, I know that you tried clearing the app cache, can you please try clearing the site cache in the browser using the steps below?
Hi.
I’m using version 1.48.160, which is the latest version on Google Play as of today. I deleted the data for google.com as you wrote, but the crash is still easily reproducible using the steps in the OP. I did the same for duckduckgo.com but the problem remains there as well.
Occasionally the browser doesn’t crash, but I’m not sure yet what I was doing differently.
There are many, so here are a few of them:
9dad0200-4c89-a009-0000-000000000000
6aad0200-4c89-a009-0000-000000000000
e9ac0200-4c89-a009-0000-000000000000
@aargh,
Would you mind trying to disable your Autofill provider in Android settings and then test again and see if you get the same behavior? While the steps to find these settings will vary by device, you should be able to search in your Android settings for Autofill and find the right setting.
@Mattches Jackpot! I switched autofill off and the problem is gone. My autofill provider is Bitwarden.
Does that mean the bug is caused by Bitwarden? I’ve been using it for at least two years and the problem appeared pretty recently, about a month or two.
Thank you for the information.
We are not yet clear on whether or not the issue is bitwarden specifically — can you please tell me the exact device type and Android OS you’re using when you see this issue?
Hello, it also works for me when I deactivate the autofill. I use bitwarden also but i don’t think it is related because i got the same issue when i activate the autofill with google services.
