wasi
February 14, 2022, 11:32am
1
Hello,
The Brave Browser doesn’t update automatically on my MacBook Pro 2015, MacOS Monterey, Intel Processor.
It reads “Checking for updates” when I go to the About Brave window but doesn’t update. So I have to manually download a new release every time there is one available.
Appreciate your help.
Wasi
289wk
February 18, 2022, 7:12am
2
wasi,
Brave Support might ask:
What version of Brave Browser are you using?
And next, please update to the latest version, by going here:
“https://github.com/brave/brave-browser/releases/tag/v1.35.103 ”
. . . locating and then downloading the pkg:
Brave-Browser-x64.pkg
and install that.
In a Brave Browser New Window, go here:
brave://settings/clearBrowserData
. . . and clear the caches, plus any other items you might suspect.
Then, Quit everything and Restart your Mac.
After all that, report back here, if the problem continues.
1 Like
wasi
February 18, 2022, 8:46am
3
Thank you for your reply.
I am using, Version 1.35.103 Chromium: 98.0.4758.102 (Official Build) (x86_64), which is the latest version that I manually downloaded.
I followed the above mentioned instructions. The browser is still reading “Checking for updates” in an infinite loop.
Please see the attached screenshot.
Wasi
289wk
February 18, 2022, 9:35pm
4
Wasi,
Tx for screenshot.
I tend to find workarounds. And, I have written a long one for you, but I am not posting it here.
Because, maybe, now, you should take a shortcut (instead of slogging thru my suggestion) and get the attention of @Mattches , who is a member of Brave Support.
My suspicion is, that some flag(s), or switch,(s) is(are) stuck. Possibly, Brave Browser just barely flubbed an update, but did not detect the failure or failed to properly close out (document) its progress (and again, did not catch itself). The flag(s) would be something like:
“has updated” [true / false]
“has checked for updates” [true / false]
Good luck.
PS. A bug that is still Open, at GitHub, might somehow be related to your issue – you might want to mention it, to @Mattches :
opened 08:18PM - 16 Oct 20 UTC
OS/macOS
priority/P4
feature/updater
OS/Desktop
## Description
Bug (1) When an update is available for the desktop version o… n macOS, the announcement window pops UNDER the main browser window where no one will see it. Users have to go look for an update announcement window to see it. Make this a pop-OVER update announcement window to solve the bug. This bug ALWAYS occurs, no exception.
Bug (2) During the installation process, after a successful approval by an Admin account's ID and password, the installation FAILS with this error:
"Failed to change owner & group on Brave Browser.app to match Brave Browser.app with authorization."
This error is unique to Brave and never occurs with any other app. I have verified my permissions within my macOS installation are correct. There is no actual owner & group conflict. This is a false error thrown by the Brave update installer due to its own internal bug, not due to any authorization problem or permission problem in my installation of macOS. This bug ALWAYS occurs, no exception.
The only workaround is to manually download the latest version of the Brave.dmg, open it and drop it into Applications on top of the older version. This workaround works every time. If the update installer worked properly, it would not be necessary.
## Steps to Reproduce Bug (1)
1. Open Brave browser.
2. Go to brave://settings/help
3. The interface says "Checking for updates" alongside a revolving activity icon. There is no visual indication of that checking having ended, which is a bad interface problem on its own. The user is left assuming the continual 'Checking' means there is no update.
4. Unseen and unseeable behind the browser window is any Software Update window. No user is going to look for a pop-under update window. This must be made a pop-over window in ALL cases.
5. A persistent user might reload the page for brave://settings/help . If they do, NOW the Software Update properly pops over the browser window. This of course is entirely unintuitive.
## Steps to Reproduce Bug (2)
1. Initiate the Brave update installer from its [hidden] window and approve the installation with accurate Admin account ID and password, verified to be accurate.
2. The update installation proceeds but FAILs with the resulting "Failed to change owner & group..." error message. The only option is to hit "OK" and manually download and install the update.
## Actual result:
Bug (1)
<img width="1012" alt="Bug (1) Screenshot A - No visible Software Update window due to Pop-Under" src="https://user-images.githubusercontent.com/8951922/96304047-7161a580-0fc9-11eb-9c28-00f14d6752f8.png">
<img width="1015" alt="Bug (1) Screenshot B - No visible Software Update window due to Pop-Under" src="https://user-images.githubusercontent.com/8951922/96304071-7888b380-0fc9-11eb-8953-c71a84af5b97.png">
Bug (2)
<img width="422" alt="Bug (2) Screenshot - Update installer failure error window" src="https://user-images.githubusercontent.com/8951922/96304190-aa017f00-0fc9-11eb-9e29-c5981aee801c.png">
## Expected result:
Bug (1): The Software Update announcement window must become a pop-over window, not pop-under.
Bug (2) The update installer must properly install Brave updates without fail.
## Reproduces how often:
Bugs (1) and (2): These bugs ALWAYS occur, no exception.
## Brave version (brave://version info)
Brave | 1.15.72 Chromium: 86.0.4240.75 (Official Build) (x86_64)
-- | --
Revision | c69c33933bfc72a159aceb4aeca939eb0087416c-refs/branch-heads/4240@{#1149}
OS | macOS Version 10.14.6 (Build 18G103)
## Version/Channel Information:
Bugs (1) and (2):
- Can you reproduce this issue with the current release?
Yes, and many versions previous to it.
## Other Additional Information:
- Does the issue resolve itself when disabling Brave Shields?
No, not applicable.
- Does the issue resolve itself when disabling Brave Rewards?
No, not applicable.
- Is the issue reproducible on the latest version of Chrome?
No, not applicable.
## Miscellaneous Information:
My computer is a late 2013 MacBook Pro 11,3 running macOS 10.14.6. I am installing from a client account using the Admin account ID and password to approve the update installation. This is proper procedure.
Could also be the result of a VPN connection, anti-virus program or some extension installed in the browser — @wasi can you please confirm whether or not any of these may be a factor?
2 Likes
wasi
February 23, 2022, 9:24am
7
@Mattches
Your suggestions helped me think of something. I use a standard user for my day to day tasks, and then I thought let’s try checking for updates using my administrator user and when I switched to my administrator user I was able to check for updates. You can see the attached screenshot.
Let’s hope this help others who may face the same issue.
PS. Still the browser should let users update with their standard users as well. I hope the developers see to this.
2 Likes
system
Closed
March 25, 2022, 9:24am
8
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