Brave app crashing

[lil]

---

The Brave app keeps crashing upon opening and takes several tries to start working.

How can this issue be reproduced?

1. Every time I open the app it crashes.
2. No websites work.

Version 1.48.1 (23.3.2.0)

iOS 16.4

PLS FIXXX!!!

[lil]

now its getting worse and just keeps crashing.

[Saoiray]

@lil To quote myself:

@Saoiray

Does it crash as soon as you open Brave? When you type in a URL? As you scroll through pages? When you try to watch videos? When typing? Does it happen usually on specific websites?

If you can try to be a bit more observant and provide details like that, it might be able to help.

@Saoiray

can you try to check for crash reports? Instructions are shared at https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-crash-logs but I’ll also type it below:

1. Go to Settings on your device (not on Brave, but on your iPhone or iPad)
2. Go to Analytics & Improvements
3. Click on Analytics Data
4. In the search bar on top, look for Client, this will be Brave. You will be looking for something that looks like Client-2023-15-XXXXXX.ips NOTE: (Do not pay mind to Client.wakeups_resource)
5. Either click Share on the top right and then get method. Though when I tried this, it didn’t copy/paste for some reason. So you may need to copy/paste everything manually by highlighting. Guess go for whichever is easier for you.
6. Share those details here.

[lil]

It crashes every time I open the app. Like I click on it and it just crashes and now it just keeps crashing. Also I tried uploading a video but it says new users can’t so I don’t know what to do about that.
I looked in my analytics data and there are so many different “Client-2023-XX-XX-XXXXXX.ips” codes with many different dates. So do I need to share all of them?

[Saoiray]

@lil Just the more recent is needed, I believe. I’m not dev or Support. I’m actually reaching out to them to see if they can try to reach out to some of you or at least suggest the best way to submit logs.

[lil]

Google Docs: Sign-in

I can’t upload a .txt file so this is the best thing I could think of.

[Saoiray]

@michal can you advise? Not only on reviewing logs but also best way for people to send iOS logs to you guyd?