Brave ads support request

I have not been seeing brave ads since late last year sometime, roughly Q3 - 2021. I am talking about on my laptop, desktop browser. I was able to chat with Chris_cat I think his username was in Reddit r/brave_browser and he hadme go into Brave settings and use the Beta settings to force some notifications. Worked for about a few weeks, but then stopped and I just haven’t had time to try and chase this down. Now I do.
So I think I it’s possible that I am not getting notifications from my OS. OR it is something that I did when I was using the VPN and maybe I have not completely turned off that program? Maybe I need to uninstall it? )Proton VPN.

Windows 7 (yes I am cheap and this might be the problem) and
Version 1.37.116 Chromium: 100.0.4896.127 (Official Build) (64-bit)

**Is your browser wallet currently verified? Yes.

What date did you verify your wallet? Damn, had to be 2019 or so…

Have you been able to successfully receive payments in the past? I have for 2.5 years or so… until Q3 - 2021.

Are you using a VPN? (yes/no) I did use a VPN in Q3-2021 and I think that is about the time that I stopped getting ads. I no longer use that VPN. It was the Proton VPN.

**Are you in a supported region – Yes, I am.

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Definitely one for the techies… @steeven @Mattches? :upside_down_face:

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Yeah, I was surfing for some possible answers prior and all I found was stuff about win 10. LOL, I love this old ASUS man… can’t get rid of it…

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Try searching for Windows 7 ads and there are results - going to take a peak at them now. :slight_smile:

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I found two - and one of them is from Nov 21 where Mattches helped someone with Win 7. And that was basically about the same time that I started having my issue…maybe in Oct. but my first payout that was zero was Nov 5th.

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I can see one where they’re saying to delete the json file as a temp fix - did you see that?

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No. I only went back to Apr 2021.

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I saw this. Often come across reference to this json file when people have probs with ads but as I say, no tech so no idea if this works - but it has 10 likes! :thinking: :grimacing:

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Ok, cool. Imma wait a day or so and see if Mattches backs up this plan, and if he’s away, I might just do it Sunday evening or so… just in case. LOL

Thanks!

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It worked before last year and Mattches and the others knew about it. Untill now they changed some setting so i am not sure if it work anymore, just give it a try and don’t forget to save your previous files.

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@odif740,
Can you tell me if you’re still not seeing ads at this time?

That is correct, zero ads. Not since I chatted wtih Chris_cat late last year. I was also waiting to see if you replied before I attempt this json file delete. Because I am Win-7 I am not sure it if applies to me.

Please do not delete or move files around as it may actually make things worse.

I’ve sent you a DM with further instructions. Thank you.

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