Brave Ads not properly counted

Hello! I am a new Brave user. I have been using Brave for the last 4 days and I have already noticed that I was rewarded with BATs at the first two days but not any more. I have seen several complains at the community for not receiving BATs after viewing the ads. Unfortunately nobody explain why this is happening.
Overall it is a nice browser but the above problem is bothering me…
Please advise!
Selena

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Description of the issue:
I watch ads but the rewards are not updating. if i look in ads history i can clearly see ive watched 10 ads ~ meanwhile my bat is not increasing and “ad notifications received this month” does not update as well.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
happens all the time
Actual Result (gifs and screenshots are welcome!):
image


Expected result:
fix ? :stuck_out_tongue:
Reproduces how often:
all the time
Operating System and Brave Version(See the About Brave page in the main menu):
windows 10 Brave version: 1.3.115
Additional Information:

3 Likes

I have the same behavior in my brave browser:

Windows 10 Enterprise - Version 1909 - Build 18363.657
Version 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)

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This topic is also under the Brave Rewards Category on the Support site and they are looking into it. I and others are having similar issues.

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I am not receiving BATS for clicking ads.

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The same issue started happening with me today.

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@Somar,
I believe we’ve been having some server issues the last couple of days that we’re currently working on. Note that no Ads viewed/BAT earned will be lost.

4 Likes

Just noticed that none of today’s ads I clicked and viewed have been recognized by the Brave browser. Just me or someone else noticed this? Is there a workaround?

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Yes, I have the same problem and I write This in the community see my post in this way support help us Problemi with ads rewars

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I’m having the exact same problem, it’s been ongoing all day.

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I’m also not receiving BATs for the ads I click in.

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Also running 1.3.115 on Ubuntu, the ads you see dont count, ive seen 30 ads today but the counter is still showing the same number …

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Same here bro… Rewards also are stuck…
Check here my post also.
I hope that someone from support will respond.

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Okay so, ads in my browser are enabled and everything was okay… I had estimated pending rewards like 1.3BAT (0.38 USD), and received about 25 ad notifications… And, that’s it. Suddenly, it’s just got stucked… I tried cleaning browser data but still same… Could somebody help me please?

2 Likes

Same here. I have had multiple Ads pop up on my desktop and mobile, but after updating to the latest desktop browser version, my Rewards have stopped accruing. My “estimated pending rewards” shows under “Reward Settings”, but it’s stuck and does not count viewed ads anymore. Also, if I click the Brave Rewards Triangle in the top of the browser, it shows 0.0 BAT.

Please help, as well. Thank you!

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Hello everyone. I have been having several ads pop up on my computer all day. Around about 10 or more. But each time the ad pops on screen, even if I click on the ad, I’m not receiving reward BAT credit for the ad, and my total ads seen number doesn’t increase.

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Same here on Android Version, recieved round about 5-7 Ads but my estimated BAT didn’t grew up.

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Same here… I’ve opened this topic and still unanswered from staff.
This browser has really bad support.

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Same here.

Version 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)

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Hey all - the team is currently working on a number of issues we’ve detected within the Rewards system. This may or may not be related – either way, we’ll certainly be taking a look. Would appreciate your patience at this time as we investigate.

4 Likes