Brave Ads not properly counted

Brave Rewards Brave-Ads Support
22

Description of the issue:
I watch ads but the rewards are not updating. if i look in ads history i can clearly see ive watched 10 ads ~ meanwhile my bat is not increasing and “ad notifications received this month” does not update as well.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
happens all the time
Actual Result (gifs and screenshots are welcome!):
image

image
image835×685 51 KB

Expected result:
fix ? :stuck_out_tongue:
Reproduces how often:
all the time
Operating System and Brave Version(See the About Brave page in the main menu):
windows 10 Brave version: 1.3.115
Additional Information:

3 Likes
23

I have the same behavior in my brave browser:

Windows 10 Enterprise - Version 1909 - Build 18363.657
Version 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)

1 Like
24

This topic is also under the Brave Rewards Category on the Support site and they are looking into it. I and others are having similar issues.

1 Like
25

I am not receiving BATS for clicking ads.

2 Likes
26

The same issue started happening with me today.

1 Like
27

@Somar,
I believe we’ve been having some server issues the last couple of days that we’re currently working on. Note that no Ads viewed/BAT earned will be lost.

4 Likes
28

Just noticed that none of today’s ads I clicked and viewed have been recognized by the Brave browser. Just me or someone else noticed this? Is there a workaround?

3 Likes
29

Yes, I have the same problem and I write This in the community see my post in this way support help us Problemi with ads rewars

1 Like
30

I’m having the exact same problem, it’s been ongoing all day.

1 Like
31

I’m also not receiving BATs for the ads I click in.

1 Like
32

Also running 1.3.115 on Ubuntu, the ads you see dont count, ive seen 30 ads today but the counter is still showing the same number …

1 Like
33

Same here bro… Rewards also are stuck…
Check here my post also.
I hope that someone from support will respond.

2 Likes
34

Okay so, ads in my browser are enabled and everything was okay… I had estimated pending rewards like 1.3BAT (0.38 USD), and received about 25 ad notifications… And, that’s it. Suddenly, it’s just got stucked… I tried cleaning browser data but still same… Could somebody help me please?

2 Likes
35

Same here. I have had multiple Ads pop up on my desktop and mobile, but after updating to the latest desktop browser version, my Rewards have stopped accruing. My “estimated pending rewards” shows under “Reward Settings”, but it’s stuck and does not count viewed ads anymore. Also, if I click the Brave Rewards Triangle in the top of the browser, it shows 0.0 BAT.

Please help, as well. Thank you!

3 Likes
36

Hello everyone. I have been having several ads pop up on my computer all day. Around about 10 or more. But each time the ad pops on screen, even if I click on the ad, I’m not receiving reward BAT credit for the ad, and my total ads seen number doesn’t increase.

3 Likes
37

Same here on Android Version, recieved round about 5-7 Ads but my estimated BAT didn’t grew up.

1 Like
38

Same here… I’ve opened this topic and still unanswered from staff.
This browser has really bad support.

1 Like
39

Same here.

Version 1.3.115 Chromium: 80.0.3987.87 (Official Build) (64-bit)

2 Likes
40

Hey all - the team is currently working on a number of issues we’ve detected within the Rewards system. This may or may not be related – either way, we’ll certainly be taking a look. Would appreciate your patience at this time as we investigate.

4 Likes
41

Just got another update. Our Rewards server was experiencing a number of minor issues that resulted in an increased error rate. We expect to see normal behavior restored in in a few hours.

4 Likes