Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
I have some BAT in my mobile brave browser that I can’t retrieve with Uphold. I have raised the problem to them and they told me that in this case is not up to them, I needed to contact you from Brave. On the other hand on my Desktop Brave browser I was able to connect my gemini account. My mobile browser allows me only to verify my wallet with Uphold, which I can’t do.
How can this issue be reproduced?
1.Open brave mobile browser
2.Click on the BAT icon
3.Click on “Verify Wallet”
How do you want to verify your wallet ?
- What I’m getting is:
Verify your wallet with Uphold
Brave Version( check
Mobile Device details
Android 11, Build/RP1A.2010005.001