Briefly describe your issue:
After connecting to Zebpay I have not received my previous BAT balance nor I am receiving new BATs earned as rewards. I am waiting from 2 months but not getting anything.
Earlier I was using uphold and used to get rewards without any problem but since I connected to Zebpay received nothing.
What Operating System and Brave version are you using? (Menu --> About Brave)
Brave 1.60.118, Chromium 119.0.6045.163
Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Now Zebpay earlier Uphold
Are you in a supported region? (see here for list of supported regions)
Yes, I am in India and now connected to Zebpay
@Rakeshkharb do keep in mind that you created your initial post at 11pm Thursday night. SmartyAadi responded to you at 1:16AM on Friday morning.
Brave Support does not work on weekends or holidays. So at this point, they have only had one day to even have a chance to work on tickets since you created one, if that. I have no idea if you created a ticket shortly after his response or at the end of the day. Or if you have even created a ticket at all? (If so, you may want to share your ticket number here)
And you posted asking for an update on Sunday night at 10:18PM.
Main idea is may need to be patient. Responses generally take at least 3-5 business days. This means chances are you won’t hear anything before Wednesday (USA time) unless you get lucky. And if you’re unlucky, it might take up to 2-3 weeks.