I had around 52 bats in my brave balance before connecting to Zebpay but after i connected it(in October) immediately became zero but the “?” Beside balance shows that i will receive my reward with next month’s pay(November). After that i collected around 5 bats. But i didn’t Received any bats in my zebpay account nor in balance. And now it shows that Payout is completed (Me with receiving zero penny). So i decided to write about it so that if anyone know how to deal with these issue can please help me. And my zebpay is keep getting logged out after every 1 or 2 days (sharing just in case if it is related with this issue).
What Operating System and Brave version are you using? (Menu --> About Brave)
I am using Android 13 and brave version 1.60.110
Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Are you in a supported region? (see here for list of supported regions)
Support tickets aren’t instant. Usually it takes at least 3-5 business days for support to see a ticket. Then it can take longer to investigate and respond.
You create this topic on Wednesday and didn’t share your ticket number until 9:42pm Thursday.
Support only works Monday through Friday. Hence the term “business days” earlier.
Your repeating the ticket number on Sunday at 2:27am obviously was no help then. It was the weekend, they weren’t working.
You then post on Monday at 8:38pm to make a claim “they don’t want to give my earnings.”
You realize how impatient you are? It’s been 2 business days. Because you posted after business hours on Thursday with ticket number (not sure when you actually created your ticket), that means it’s been Friday and Monday.
Also keep in mind it’s a major holiday here in the United States, which is where the majority of people working for Brave are based out of. So you have some on vacation and all for Thanksgiving.
Just have to be patient and you’ll be helped. And no, constantly tagging or making claims people don’t want to pay you won’t get things resolved faster. If nothing else, it really discourages people from wanting to help. Just saying…