BAT reset to Zero

I had to re-install Brave Browser as it wasn’t blocking ads on YouTube. Once done, my profile was restored and the BAT accumulated so far reinstated to 3.5 (as it was before the re-installation). Then, when I clicked on “Restore my Wallet” option in the Brave Rewards section, my BAT was reset to 0. Can you please help me fix this issue?

Thanks

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