BAT Disappears Every Month - no option to claim

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Briefly describe your issue:
I signed up and have used the Brave browser since November. For November and December I received ads and got rewards. The same for January, however after each month the BATS disappeared and there was no option to claim. I don’t yet have Uphold or Gemini.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.34.80 Chromium: 97.0.4692.71 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
Yes. I think - I can access it.

What date did you verify your wallet?
Unsure

Have you been able to successfully receive payments in the past?
No

Are you using a VPN? (yes/no)
No

Are you in a supported region ?
Yes - UK

Does your device pass the [SafteyNet] check?
Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto-contribute is turned off. I don’t use Uphold.

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