BAT balance reset to 0 after linking Gemini wallet - HELP!

Briefly describe your issue:
I had been using Brave for months with no wallet verified or connected and accumulated roughly 15 BAT. I was waiting to reach the minimum threshold of 25 BAT to verify my Uphold wallet, but then realized I could link my Gemini wallet at any time. Upon linking my Gemini wallet, my BAT balance within the browser was reset back to 0 BAT. No BAT show in my Gemini wallet either.

Where did my accumulated BAT go? Is it being held in a different wallet somewhere? Thank you to anyone who can assist me in getting my accumulated BAT back.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.31.88 Chromium: 95.0.4638.69 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)
Yes, Gemini wallet

What date did you verify your wallet?
November 4th, 2021

Have you been able to successfully receive payments in the past?
No, this is the first I set up my wallet.

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?
Yes. Minnesota, USA

Does your device pass the SafteyNet check (Android only)?
N/A - Using MacBook Pro

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Hi @dsims welcome to Community :smiley:

No need to be alarmed, payouts are currently processing hence why your rewards have reset to 0. Ads Payout Status Update

Hi @SaltyBanana - I checked your ‘Ads Payout Status Update’ link. Should I have my BAT balance in my Gemini wallet now that it shows ‘Verified Gemini Wallets: Payments Complete’?

Checking my Gemini Wallet now, I still have a 0 BAT balance.

Thank you for your help.

Hi @dsims,

Could you kindly DM me the following.

  • Copy/paste your Wallet ID and Custodian ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in brave://rewards-internals.
  • A screenshot of your Event Logs in brave://rewards-internals.

@SaltyBanana DM sent to you. Thank you!

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