Auto contributions failing and stuck in limbo

Brave Rewards
1

Auto contributions seem to be failing and are stuck in limbo inaccessible to me.
Is there a way to make them accessible so I can at least send them to somebody manually?

In brave://rewards-internals/ I can see 2 stuck sets and 1 that seems to have failed.

Created at: 01/10/2020
Type: Auto Contribute
Amount: 12.25 BAT
Step: Prepare
Retry Count: 678
Processor: Rewards BAT

Created at: 30/08/2020
Type: Auto Contribute
Amount: 15 BAT
Step: Prepare
Retry Count: 30000
Processor: Rewards BAT

Created at: 30/07/2020
Type: Auto Contribute
Amount: 1.25 BAT
Step: Failed
Retry Count: -1
Processor: Rewards BAT

1 Like
2

@Kinkajou,
Thank you for the information. Let me reach out to some Rewards team members and see what might be happening here.

3

All the sites I visited are no longer recorded/ added to the contribution listing. Whole system is jacked up!!

4

I guess it is. I’m not seeing any ads at all at the moment.

1 Like
5

So any update on this?

6

@Kinkajou,
I’ve opened an internal issue that we are tracking and reviewing ACs getting stuck in “prepare” step.

7

@Kinkajou,
Would you be willing to send me the following information?

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

It will go a long way towards helping us resolve this issue.

Thank you.

8

I have sent you that info in a message.

A few weeks ago I turned off auto contributions. Currently the internals contributions are listed as below. Adverts had almost totally stopped appearing but they seem to have returned now. My current balance is 0.25 BATS so the contributions are still in limbo.

Created at: 31/10/2020, 17:23:30
Type: Auto Contribute
Amount: 2.5 BAT
Step: Auto-contribute was turned off
Retry Count: -1
Processor: Rewards BAT

Created at: 01/10/2020, 18:23:21
Type: Auto Contribute
Amount: 12.25 BAT
Step: Auto-contribute was turned off
Retry Count: -1
Processor: Rewards BAT

Created at: 30/08/2020, 13:41:28
Type: Auto Contribute
Amount: 15 BAT
Step: Auto-contribute was turned off
Retry Count: -1
Processor: Rewards BAT

Created at: 30/07/2020, 14:19:52
Type: Auto Contribute
Amount: 1.25 BAT
Step: Failed
Retry Count: -1
Processor: Rewards BAT

9

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