Briefly describe your issue:
When I look at brave://rewards-internals, I see that one of my auto-contributions has been stuck in the “Stopped retrying” step.
I have 5 BAT set up to auto-contribute monthly, and in December 2021 it’s definitely been deducted from my balance — I can see that deduction on Uphold.com: under Recent Activity it says “You sent 5.00 BAT to @BravePublishers”.
However, this doesn’t appear in the Wallet Activity on the Brave Rewards page (brave://rewards). When I click “View statement”, under December 2021 Auto-Contribute it says “No activities yet…”. Also, there’s no indication that any of the recipients received the 5 BAT. I know this because I’m also a Brave Creator, and one of my own channels was among the list of recipients, and it didn’t receive part of the contribution!
Did I just lose 5 BAT? Or will the auto-contribute retry again? Or if it fails, will the 5 BAT be deposited back into my Brave Rewards account? If this system is as finicky and buggy as it seems, I’ll just stop using Auto-Contribute as it’s not worth the risk.
Attached is a screenshot of my last transaction. Here’s the relevant info:
Created at: 12/23/2021, 01:36:49 AM
Type: Auto Contribute
Amount: 5 BAT
Step: Stopped retrying
Retry Count: -1
Processor: Uphold Wallet
What Operating System and Brave version are you using (
Menu --> About Brave)?
OS: macOS 11.6
Brave: Version 1.33.106 Chromium: 96.0.4664.110 (Official Build) (x86_64)
Is your browser wallet currently verified? (yes/no):
What date did you verify your wallet?
6 December 2021 (2021-12-06).
Have you been able to successfully receive payments in the past?
Yes, but this is the first time I’ve had trouble since verifying my Uphold wallet.
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
N/A (not Android).
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??