@pbon For what it’s worth, I’m going to touch on a variety of things and hope it helps you understand things a little better. If you don’t care about that and just want a response in regards to your own issue, scroll to the bottom. You’ll see where I did huge letters saying this is the primary info you want. (Just so you know, there’s no solution)
Typically because person posting stops responding. Topics primarily get closed due to 30 days of inactivity. 30 days is a whole month. That’s a lot of time. Updates occur and many little things can change.
Other thing I want you to consider is this:
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Brave doesn’t have a lot of staff. In fact, they only have the following people helping users. Each essentially has their own category they help in, though they do help in other areas as needed:
- Mattches = Browser Support
- B-Lee = Premium Support
- Evan123 = Wallet & Rewards Support
- Fanboynz = Shields & Site Compatibility
- Steeven and SaltyBanana = Handle support tickets, fix things on the back end, and do random stuff as needed. (Not primary people to help on Community, though they do show up to assist)
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Users create about 30 topics per day. Yet that’s also not considering that many people just post “me too” or try to hijack topics, which means there’s a lot more people with varying issues. You can see that in the past 24 hours there were roughly 295 posts.
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Most complaints or issues can’t be fixed in the same day. This is especially true as many users stop responding for several days or weeks at a time even though their issues persist. So these numbers continually increase. Also have to remember Brave doesn’t work on USA holidays or weekends. The combination of all of this means many issues keep “rolling forward” until the workload can be a bit much.
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There are some users, such as myself, who help in order to try to alleviate the burden on Support and to get assistance to others ASAP. You can see some of my statistics below. 87,500 or so posts (replies) read, 18,500 topics read, 789 days of me visiting this site, etc. Yet even in me constantly checking and responding, I don’t even catch everything. And sometimes we might see a post but then get distracted by notifications or something happening in real life. Community Ninja don’t get paid. We’re just normal users volunteering our time.
- Brave is short staffed also on the back end. Majority of times I or others bring up issues, especially with UI, and we’re told that it needs to be passed upstream to Chromium. For example, a recent reply from Brendan Eich (co-founder and CEO of Brave) on an unrelated issue is below:
- Lastly…
This is the primary info you want:
There’s unlikely going to be an answer for you. What you’re sharing is actually a known issue. It’s also one that people can’t seem to replicate on demand. What makes it worse is the overwhelming majority of people experiencing this problem never actually provide the information requested. If you go to NOTICE: Unexplained Data Loss Issue and read through it, you’ll see what I mean. Mattches asked for Histograms and trying to check if login data was still there, but if you read through the replies you’ll see practically nobody has provided that info.
If users can’t answer questions and help developers or Support to figure out what’s happening, then do you really expect solutions to be found?