After migrating to new SSD - I'm no longer getting BAT Rewards

[higangs]

Briefly describe your issue: About 2 weeks ago i migrated from my old SSD to a new one and since then I’m not earning any BAT Rewards. I’m not sure what happened. I copied everything, all Brave folders from %appdata% and other stuff. Everything works (Extensions, History, Downloads, Profiles, Passwords) but Rewards.

I dont remember connecting any kind of wallet or anything.

brave://rewards-internals/ returns this:

Wallet info

Key info seed: Valid

Wallet payment ID: 94505684-b4e3-4f6b-8725-f595131XXXXXXX

Wallet created: 14/04/2021, 18:11:02

Balance info

Total balance 29 BAT
bitFlyer Wallet: 0 BAT
Rewards BAT: 29 BAT
Gemini wallet: 0 BAT
Uphold Wallet: 0 BAT

External wallet info

Wallet status: Not connected

At the start of new month, i would always Collect Brave Rewards in Browser, i had no problems before. So i’m assuming i was not using any kind of Wallet but just the browser right?

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 10 - Version 1.34.81 Chromium: 97.0.4692.99 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no) No

What date did you verify your wallet? /

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No but i tried to see if i will get any rewards with VPN on, still not working.

Are you in a supported region (see here for list of supported regions)? Yes i am.

Does your device pass the SafteyNet check (Android only)? /

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? I dont use Uphold. I believe my BATs are stored only in Browser?

Thanks.

[higangs]

Tagging @steeven and @Mattches - hopefully somebody will be able to help me!

Cheers.

[Mattches]

@higangs,
I do not believe that BAT transfers in this way (copying the App Data folder). Do you still have access to your old hard drive?

[higangs]

Unfortunately i don’t have it. However it says in my browser (right now) that my total balance is 29 BAT.

Should i send over the brave://rewards-internals/ logs?

Thanks.

[higangs]

I started getting this message when i open new Tab.

However, none of the BATs are getting added into my wallet.

The log is just returning this:

[26 Jan 2022, 10:13:46.4 am:INFO:database_server_publisher_banner.cc(43)] Empty publisher banner data, skipping insert
[26 Jan 2022, 10:15:20.2 am:VERBOSE2:permission_rule_util.cc(25)] You do not have enough unblinded tokens
[26 Jan 2022, 10:15:20.2 am:INFO:new_tab_page_ad.cc(50)] New tab page ad: Not allowed due to permission rules
[26 Jan 2022, 10:15:20.2 am:INFO:ads_impl.cc(820)] Failed to fire new tab page ad kViewed event for uuid be4cf52b-250b-4691-8117-cdcdbf027XXX and creative instance id 1ee775f3-4664-4a14-a133-7f41287e0XXX
[26 Jan 2022, 10:15:20.4 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:15:24.3 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:15:27.6 am:INFO:browser_manager.cc(99)] Browser did enter background
[26 Jan 2022, 10:15:27.6 am:VERBOSE6:user_activity.cc(44)] Triggered event: 02 (24:2:3600 s)
[26 Jan 2022, 10:15:31.5 am:INFO:browser_manager.cc(86)] Browser did become active
[26 Jan 2022, 10:15:31.5 am:VERBOSE6:user_activity.cc(44)] Triggered event: 01 (24.5:2:3600 s)
[26 Jan 2022, 10:15:41.7 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:15:50.8 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:15:54.8 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:16:06.8 am:INFO:browser_manager.cc(99)] Browser did enter background
[26 Jan 2022, 10:16:06.8 am:VERBOSE6:user_activity.cc(44)] Triggered event: 02 (25:2:3600 s)
[26 Jan 2022, 10:16:08.0 am:INFO:browser_manager.cc(86)] Browser did become active
[26 Jan 2022, 10:16:08.0 am:VERBOSE6:user_activity.cc(44)] Triggered event: 01 (25.5:2:3600 s)
[26 Jan 2022, 10:16:12.1 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:16:14.6 am:INFO:browser_manager.cc(99)] Browser did enter background
[26 Jan 2022, 10:16:14.6 am:VERBOSE6:user_activity.cc(44)] Triggered event: 02 (26:2:3600 s)
[26 Jan 2022, 10:16:15.6 am:INFO:browser_manager.cc(86)] Browser did become active
[26 Jan 2022, 10:16:15.6 am:VERBOSE6:user_activity.cc(44)] Triggered event: 01 (26.5:2:3600 s)
[26 Jan 2022, 10:16:20.7 am:INFO:browser_manager.cc(99)] Browser did enter background
[26 Jan 2022, 10:16:20.7 am:VERBOSE6:user_activity.cc(44)] Triggered event: 02 (27:2:3600 s)
[26 Jan 2022, 10:16:20.8 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:16:24.4 am:INFO:browser_manager.cc(86)] Browser did become active
[26 Jan 2022, 10:16:24.4 am:VERBOSE6:user_activity.cc(44)] Triggered event: 01 (27.5:2:3600 s)
[26 Jan 2022, 10:16:24.8 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:16:31.1 am:INFO:browser_manager.cc(99)] Browser did enter background
[26 Jan 2022, 10:16:31.1 am:VERBOSE6:user_activity.cc(44)] Triggered event: 02 (28:2:3600 s)
[26 Jan 2022, 10:16:42.7 am:INFO:browser_manager.cc(86)] Browser did become active
[26 Jan 2022, 10:16:42.7 am:VERBOSE6:user_activity.cc(44)] Triggered event: 01 (28:2:3600 s)
[26 Jan 2022, 10:16:50.8 am:VERBOSE5:ledger_impl.cc(119)]
[ REQUEST ]
URL: https://grant.rewards.brave.com/v1/promotions?migrate=true&paymentId=94505684-b4e3-4f6b-8725-f5951315XXXX&platform=windows
Method: GET
[26 Jan 2022, 10:16:50.8 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:16:51.1 am:VERBOSE6:logging_util.cc(137)]
[ RESPONSE - OnRequest ]
Url: https://grant.rewards.brave.com/v1/promotions?migrate=true&paymentId=94505684-b4e3-4f6b-8725-f5951315dXXX&platform=windows
Result: Success
HTTP Code: 200
Body: {“promotions”:}
[26 Jan 2022, 10:16:54.7 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.
[26 Jan 2022, 10:16:57.1 am:INFO:uphold.cc(114)] Uphold wallet is not VERIFIED.

---

It seems like that my Browser is “stuck in the past”, just before i migrated to a new SSD. Shouldn’t it say “Next payment due 7 Feb”? Is there a way to Sync this or something like that?

[Mattches]

Ideally you would have verified your wallet before migrating. That way all you’d have to do is verify your new wallet on the SSD with the same custodial account and you’d be good to go.

I believe if you want to use Rewards on your new HDD/installation you’ll have to reset your Rewards wallet. I’m going to ask a couple team members if there is any alternate options here anyway just in case.

Appreciate your patience.

[higangs]

Thank you.

Let me know!

[higangs]

Hey, just asking if there’s an update on my problem with Rewards?

Thanks!

[higangs]

Bumping this, hoping for a reply from Brave Staff.

Still seeing ads on New Tab whenever i open it but nothing gets added to my Wallet.

[04 Feb 2022, 9:40:44.9 am:INFO:refill_unblinded_tokens.cc(84)] No need to refill unblinded tokens as we already have 50 unblinded tokens which is above the minimum threshold of 20

[04 Feb 2022, 11:01:25.0 am:ERROR:creative_new_tab_page_ads_database_table.cc(571)] Failed to get creative new tab page ad

[04 Feb 2022, 11:01:25.0 am:INFO:new_tab_page_ad.cc(68)] Failed to fire new tab page ad event due to missing creative instance id c9b74caa-ec65-407d-91a4-d88123df1234
[04 Feb 2022, 11:01:25.0 am:INFO:ads_impl.cc(853)] Failed to fire new tab page ad kViewed event for uuid 7cbe72c1-8a2a-410c-9373-7c03e1123123 and creative instance id c9b74caa-ec65-407d-91a4-d88909d12345

[higangs]

One last update from me.

I Just opened Uphold Account and linked it with my Brave. I have received 29BAT to my Uphold account and i was able to withdraw the amount to my Revolut Account.

Now i have one last issue.

I’m still not getting any BATs added to my Wallet (Uphold). Am i blacklisted or something?

I’m really just thinking of deleting everything Brave related from my computer and make a fresh install of it, then re-link Uphold wallet and see if i will start getting any BATs.

Thanks!

[Mattches]

@higangs,
Rewards are only deposited into your Uphold account once a month during payout periods. Up until that point, BAT is accumulated in your browser. So earnings will not appear your Uphold account in “real time”.

[higangs]

@Mattches
Hi, i know that, i probably explained my issue badly.

What i meant is that I’m not getting any estimated earnings here: brave://rewards/

Before i migrated, earnings would go up everytime i saw an AD, now this never happens, its stuck at 0.00. BAT. Also “Next payment date 7 Jan” - i’m sure something is not right? As if my Browser was stuck in the past…

Screenshot attached below.

Neither do i get any Notification ADS (just the Wallpaper ads on New Tab). Even if i get an AD on new tab, none of the earnings gets added. It also says that i have received 0 ads in last 30 days.

I’m sure something must be wrong with my Wallet ID, my PC or something? I’m not sure.

[Mattches]

So what I imagine is that this issue was caused due to the way you migrated your data across hard drives. Can you please send me a DM with your wallet payment ID (found on your brave://rewards-internals page) as well as a screenshot of your brave://rewards-internals page?

Thank you.

[higangs]

@Mattches
Just sent you a Message.

Thanks a lot!