I’m telling you that a human did respond. The response that you got that said your profiles will remain flagged at this time was done by a human. It was either someone from Support or from antifraud.
I said “of course not” because everything was clearly defined. If I said, “I am no longer employed by them” and then said “I’m not receiving anymore paychecks,” wouldn’t you say that seems to be common sense and was clearly defined? If I’m not employed, I’m not going to get paid.
In yours, you shared that the account was flagged (suspended). This means you can’t earn BAT and won’t receive payments. And when you attempt to connect to Uphold, it tells you that your account is flagged. So it’s trying to tell you that you can’t connect while flagged.
I just was setting aside emotions and was saying it seemed clear. Your account was flagged, therefore you can’t connect to Uphold nor receive payments. That’s kind of the definition of purpose of being flagged.
That said, I did ask for additional clarity on your claim of I am now unable to access Uphold through Brave. to make sure I wasn’t just being dismissive. Was it that you couldn’t log in to your account or was it that you couldn’t connect Rewards? Two different meanings, so I phrased it the way I did to ask which you meant.
And back to this, that’s indeed what I’m saying. They suspend/flag accounts for activity that appears as if a person is violating Terms of Service. If BAT was earned through fraud or abuse, then it wasn’t properly earned and they have no obligation to pay.
Am I specifically saying you did? Nope. All I’m saying is that from what you have shared, someone from Brave did respond to you to say they were leaving your account suspended. In other words, they didn’t see enough information to believe it was in error. But they did say it would be looked again automatically. Basically saying someone else would take a look and if they believed something was missed, they might reinstate your account.
Whether they looked into it as they said they would is a conversation in itself. The only thing I pointed out is that they didn’t promise to send you an update based on that evaluation. So it’s just pointing out facts and paying attention to how things are phrased.
I also know you have opened a new ticket and you’re hoping for more information. Most likely one of three things are going to happen (listing worst to best outcomes):
-
They’ll ignore it because it’s been answered before
-
They respond to let you know that your accounts/profiles won’t be reinstated
-
A second or third glimpse will occur and they may decide to reinstate your account. (if this happens, it doesn’t mean you didn’t do anything wrong. Just that they are giving another chance. That can be a different discussion/argument for another time)
Since I don’t work for Brave, I can’t look into it myself or I’d try to get you a more direct answer. But you’ll likely hear back one of those three when they get to your ticket.