50 bookmarks VANISH

Went to listen to one of the dozen podcasters I regulary listen to that were neatly organizer in mobile folder and GONE. In fact, every website I have EVER saved is gone. It will take so much time to re set up my bookmark folder. WHY and HOW do I prevent yhis from happening again? So disappointing!!!

@098765432 Sorry to hear, not sure what would have happened. If you can, always need more information when you post a topic. Please provide the following details:

  • Which OS are OS version are you using? (such as iOS 16.4, Android 10, Android 12, etc)

  • Which version of Brave are you using? (such as Brave 1.50.119, 1.49.1, etc)

  • Do you have your device synced with any other devices?

  • Did any other information, such as passwords or history, vanish as well?

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Excellent questions, @Saoiray!

@098765432, these answers will help us to better assist you in determining what might have happened, and what we may be able to do to improve your experience moving forward.

It sounds like you were attempting to visit a bookmark on desktop which originated via Brave Sync from a mobile instance of Brave. Is this correct? If so, do you still have Sync enabled, and do you still see the original link on the mobile device from which it was originally sourced?

@098765432 curious if you could share the context of how this happened with us? Do you have sync enabled?

If you’re using Desktop, I know some people (including myself!) have accidentally created a new profile. When you do this, it’ll look like you have lost everything. You would see a stylized circle in the top right of Brave (by the “hamburger” button). You might check for that and if you see it, click and it will let you change profiles

When you get a chance, please let us know some more details about this. Thanks!

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