Brave Talk Premium not saving full length of recordings

My team and I use brave for business calls. We had a rather lengthier call that went on for about 5 hours and 40 minutes. Throughout the entire call the recording status light was on indicating that it was in-fact recording but when I went to download the recording it only recorded the first 30 minutes of the meeting where no-one was talking. I emailed support, currently it is still within the 24 hour auto-delete. What is the best way to go about retrieving the lost recording before the 24 hour deadline? If anything does anyone know what the best email would be to contact support? The last support ticket I submitted was 5 days ago and I still haven’t gotten a response back. Who, How, and What would be the best way to follow up on tickets that are submitted? Any help would be greatly appreciated. If anyone has a list of brave support contact emails other than Zendesk please send them my way.

@TrustMedicinePeople thanks for writing in. What’s the ticket number you received when writing in to support?

Did you submit here? https://support.brave.com/hc/en-us/requests/new

The ticket number is 298283.