Widevine Content Decryption Module - Cant update

[awesomedonald]

Installed. Restarted browser. Same result.

[Rethanis]

All right, try the following:

1. Go to open.spotify.com.
2. Click on the padlock icon in the address bar.
3. Click on Site settings → Clear data.
4. Go to brave://settings/clearBrowserData.
5. Set Time range to All time → select Cached images and files → Clear data.

[awesomedonald]

Did it. Restarted the browser. No dice.

[Rethanis]

We continue our attempts in resolving the issue, then.

Check whether open.spotify.com works as expected in a private window.

[awesomedonald]

The same problem in a private window.

[Rethanis]

Check whether the issue persists in a fresh user profile, that will tell us whether the issue is related to your current user profile in some way.

Create a new profile to help Troubleshoot

(authored by @sampson) For those impacted by performance and/or memory issues, here are a couple steps to take which will help us in helping you. As many here have stated, it’s good to disable extensions. Extensions are third-party applications; it’s entirely possible an extension could eat up tons of memory. By removing them from the equation, we greatly simplify the task of identifying the problem itself. Create a Testing Profile Testing with a private window is good, but this usually leave…

[awesomedonald]

Same thing in a fresh profile.

[Rethanis]

We’re discussing only Spotify, but did re-installing Widevine resolve the issue on Netflix?

[awesomedonald]

Still the same on netflix. Also with the fresh user account.

[Rethanis]

Is the taken screenshot from the fresh user profile, I see a couple of extensions and a couple of open tabs?

[awesomedonald]

I tested on both. Didnt know you wanted 2 screen shots.

[Rethanis]

I misread your previous comment, didn’t really need 2 screenshots.

I’m running out of suggestions, we tried:

• Re-installing Widevine.
• Fresh user profile (no browsing data & extensions)

Could you check whether websites work as expected in Google Chrome or another Chromium-based browser?

[awesomedonald]

I dont have google chrome. Will download it now.

[Mattches]

@Rethanis great support here.
@awesomedonald,
Hard to tell what exactly is happening here. Can you please open the browser with the fresh profile and ensure that it is the only window open at the time? Then visit Netflix or Spotify and test again? What I’m checking here is that any extensions or processes you have running in your original profile window aren’t interfering with the fresh profile and/or widevine.

That said, I’m not super convinced extensions are the true issue here. It would be good to test this in Chrome/another Chromium browser if you can. Additionally, downloading and testing on the Brave Beta build may also be useful (note that downloading/running/installing Brave Beta will not interfere with any other Brave installation you have on your system).

[Rethanis]

Thanks. I hate Widevine

[awesomedonald]

Both spotify and netflix work in chrome. Currently downloading beta brave for testing.

[Rethanis]

Although it sounds quite unlikely to me, the only thing we didn’t try was disabling Brave Shields.

Open Spotify or Netflix → click on the Brave Shields icon in the address bar → disable via the big toggle at the top of the window.

[awesomedonald]

Both netflix and spotify work on beta brave.

Turning off the brave shields had no impact on the official release brave browser.

[Rethanis]

Could you check whether leaving only the fresh user profile window active as @Mattches suggested has any impact?

[awesomedonald]

So did that. It worked. Went back to the original profile and it started working. Deleted the new profile and restarted the browser and now it all works on the original profile.