Why is Brave giving the message " An error occurred while checking for updates: Unable to connect to the Internet.?

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Description of the issue: Why is Brave giving the message " An error occurred while checking for updates: Unable to connect to the Internet. If you use a firewall, please whitelist BraveUpdate.exe. (error code 7: 0x800421F6 – system level).

Learn more " when trying to update.
How can this issue be reproduced? Try to update Brave

Expected result: For a successful Brave update.

Brave Version( check About Brave): The version, at the moment the effort to update and this post made, is Version 1.0.0 Chromium: 78.0.3904.97 (Official Build) (64-bit)

Additional Information:

1 Like
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I’m having the same issue. Version 0.70.123 Chromium: 78.0.3904.97

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I have the same issue too. Tried updating Brave and got the same error.
“Version 0.70.123 Chromium: 78.0.3904.97 (Official Build) (64-bit)”

4

Same.

DNS is correctly resolving for updates.bravesoftware.com which also responds to PING. That host maps to f2.shared.global.fastly.net (for me) and (as of this writing) Fastly is not reporting any outages.

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Temporarily disable your AV. I had the same issue and tried whitelisting it in the firewall but only disabling windows defender fixed it.

6

Same problem here. I had to find the offline installer to get Brave onto my Win 10 machine because the usual method didn’t work. Then while trying to ensure I had the latest version, this error came up.

Version 1.0.0 Chromium: 78.0.3904.97 (Official Build) (64-bit)

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Thursday, 2019/11/14 @ 01:14 PST

I am experiencing the same bug. “An error occurred while checking for updates: Unable to connect to the Internet. If you use a firewall, please whitelist BraveUpdate.exe. (error code 7: 0x800421F7 – system level).” My laptop is connected to the Internet.

Version 0.70.123 Chromium: 78.0.3904.97 (Official Build) (64-bit)

.

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I am experiencing exactly the same issues when trying to update and use the installer. Please help!

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Same issue, I think we have to wait :slight_smile:

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Is there also a workaround for ref/creator links.

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i am getting the same issue tried with standalone installer and I get An error occurred while checking for updates: Update check failed to start (error code 3: 0x80070002 – system level).

The update does not run

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