WHITE Screen while watching Videos

Browser Support
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1

Description of the issue:

I recently started getting a white screen when trying to watch YouTube videos on my Chromebook. I can hear the audio, but there’s no video. If I click on the 3 dots by the Youtube video the sub menu opens up and the video will suddenly appear. (The problem is I can’t even see the 3 dots because the entire screen is white). The only thing that changed was I did an update on my Chromebook.

Operating System and Brave Version(See the About Brave page in the main menu):

Chromebook, Brave Version: 1.67.123

Additional Information:

YouTube videos work fine on the Brave browser on my Android phone. I just started having the problem on my Chromebook.

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So I discovered something new, on at least 90% of the Youtube videos I try to watch I get a blank white screen with audio, but for the remaining 10% of Youtube videos it works fine and I can see the video and audio.

I have no idea what is causing this.

Again, I am only experiencing this problem on my Chromebook using the Brave app. When I use the Brave app on my Android phone the Youtube videos work fine.

3

So I am getting the white screen while trying to watch a video on ANY streaming site, not just YouTube.

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same problem on my mac.
Version 1.67.123 Chromium: 126.0.6478.126 (Official Build) (arm64)

5

Does anyone have any suggestions? If I can’t watch videos on Brave there’s no point for me to use the Brave browser.

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I don’t have a Chromebook to test, does the issue occur on desktop. All videos or some? which specific videos?

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UPDATE:

So here’s what I’ve learned so far. If I go to brave://flags and DISABLE “Hardware-accelerated video Decode” AND “Hardware-accelerated video Encode” then most of the Youtube videos will work fine on my Chromebook. Some Youtube videos won’t play and will display a Youtube playback error message. I have no idea what’s causing this.

But I know if I go to brave://flags and ENABLE “Hardware-accelerated video decode/encode” then ALL Youtube videos will turn the entire screen on my Chromebook White with the audio playing in the background.

When the entire screen is white and I blindly scroll down while a Youtube video is playing the Youtube page & comments will suddenly appear. But if I scroll up again where the video is playing the entire screen will turn white again. So the screen only turns white if the video is being viewed/displayed in the browser.

Hopefully this info will help the Brave developers for their next update.

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there is not such flag options on my version of brave. the version is the latest for chromebook

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i have exactly same problem with acer spin 314 chromebook Appversion Brave 1.67.136, Chromium 126.0.6478.186
Operativsystem Android 13; Build/R126-15886.44.0

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When you go to brave://flags you have to go to the Search bar and enter the word “accelerated.” Then you’ll see the options to Disable the hardware-accelerated video encode/Decode.

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Dear NotWorking 23
It works.
Thanks a million!

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