Video not playing

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1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

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Description of the issue:
How can this issue be reproduced?

  1. Video not playing on this webpage: https://edition.cnn.com/videos/politics/2023/11/24/donald-trump-judge-engoron-thanksgiving-message-truth-social-vpx.cnn

Expected result:

Brave Version( check About Brave):

Additional Information:

2

Any particular reason you decided to ignore these questions? They are kind of important…

No issues for me:

image
image1920Ă—1014 137 KB

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If you want help, you should provide a lot more details. Examples:

  • Which version of Brave are you using? (exact version, don’t just say “the latest”)

  • Which version of Windows?

  • What happens when you say the video doesn’t play? Such as are there any error messages? Does the box not load? Give as much detail as possible.

  • Does disabling Shields make a difference?

  • Do you have extensions? Have you tried disabling them?

  • Does it work in private window?

  • If you create a new browser profile, does it work?

  • Are you using VPN or proxy? If so, does disabling it change anything?

3

Hi Saoiray,

The details I’m on windows 11, Brave version v 1.60.118. There are no messages. I see a picture of the video. Just no way to start it. It does play on edge.
Disabling shields has no effect. Disabling extensions no effect. It doesn’t work in a private window. I have no vpn. No idea what proxy is.

4

Saoiray. Tried again, now I get this message:
There was an issue with accessing the network for media playback. The sub-error code will contain what specific resource was unable to be accessed over the network. | NETWORK_ERROR encountered, code: 1400. Not a single video on CNN works.

5

Problem solved Saoiray. After a search on internet I removed the AdBlock extension.

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