Sorry, we're having trouble playing this video. on facebook every single time


**Description of the issue:**Sorry, we’re having trouble playing this video. on facebook every single time
How can this issue be reproduced?

  1. Sign in to facebook
  2. play a video
  3. scroll through video a few times

Expected result: should not fail and show video

Brave Version( check About Brave):
Version 1.14.84 Chromium: 85.0.4183.121 (Official Build) (64-bit)

Additional Information: this happens every single time i try to scroll through video or even watch the video, after about a minute the video fails. This started happening after i did a massive windows update that recently came out. in windows 10
hardware acceleration is off


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@virus_pw,
Can you check and see if videos play with Shields down?

Same result with Shields down either and removing any adblock extension or any extension altogether, I even reinstalled Brave and reset every single setting.

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@virus_pw,
Thanks for the confirmation. Let me reach out to some of our webcompat guys and see if anyone has some insight. Appreciate your patience.

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Hi @virus_pw

Just testing various videos with default shields on https://www.facebook.com/watch/live/?ref=watch

Can you try in private window mode? and if you have access to a VPN (from another location)?

Hi,
Just got the same thing in private mode, same with Shields down.

Hmm okay, open the following link:

brave://settings/content/siteDetails?site=https%3A%2F%2Fwww.facebook.com

Click on “Clear Data” and “Reset permissions”.

Reload the facebook page, alternatively try Brave in a different/clean profile.

1 Like

Just tried this and opened a new facebook brave profile and got the same error within a minute of playing a video