USA: No Brave Ad Notifications

Location: USA
Using VPN: No
OS: Windows 10
Brave Version: Version 0.64.76 Chromium: 74.0.3729.157 (Official Build) (64-bit)

Notifications: Allowed
Focus Assist: Off

Rewards Page:

Region & Language:



[ RESPONSE - getGrantsCallback ]

time: 1558462245
result: Failure
response: {“statusCode”:404,“error”:“Not Found”,“message”:“promotion not available”}> headers cache-control: no-cache
headers connection: keep-alive
headers content-encoding: gzip
headers content-type: application/json; charset=utf-8
headers date: Tue, 21 May 2019 18:11:11 GMT
headers server: Cowboy
headers transfer-encoding: chunked
headers vary: accept-encoding
headers via: 1.1 vegur
headers x-rate-limit-limit: 60
headers x-rate-limit-remaining: 58
headers x-rate-limit-reset: 1558462329

I first downloaded Brave about 4 days ago. I have never seen an ad notification :frowning:

Hi @Fluxty

it seems some users have this problem. (I’m one of them and I’m located in France).

I have been using Brave since April and since the last update, the ads no longer appear correctly, if not at all.

I am set to 5 ads per hour and I received three today while I spent my whole day surfing the web.

Before the last update, I received near 1 ads every 20 minutes with a maximum of 20 ads per day.

1 Like

Excellent write up – even went the extra mile to include details/summary of debug info as to not have a gigantic post? :ok_hand:

It’s worth noting that there seems to be a misunderstanding with respect to expectations when it comes to Brave Ads. To better highlight this, consider this section from our Ads FAQ on Help Center regarding the way in which the system finds and matches you with ads in the catalog:

If they’re not tracking me, how does it know what ads to serve that are “relevant” to me?

In traditional advertising, when a user navigates to a web page, a series of calls are made to an ad server that include information about you and your behavior. This, and other data, is shared with third parties that profile users and use that data to target you with ads. Brave’s approach is very different. Instead of having the user’s data leak from the device to the cloud, Brave’s ad server sends an Ads Catalog to all Brave Rewards users that includes a list of all available ads.

The browser uses local machine learning to determine the best time and opportunity to present an ad, and matches an ad from the catalog based on the content and intent of the user. Ads are matched locally to the most complete and direct data set, your browsing profile You end up with ads that are actually relevant to your experience.

:point_up: I’ve bolded the most relevant parts above.

The reason I bring this up is that there’s a good chance that ads are working – but there simply isn’t a match for you at this time. That said, @Fluxty, 4 days is a fairly long time to not receive a single ad – but again, this may not point to a bug so much as a lack of relevant data (according to the algorithm).

In addition, note that “Maximum Ads per hour” does not equate to “you will see X ads each hour” – it is a ceiling, not a floor. That is, the most you can elect to see per hour is 5 – meaning that the range is 0 – 5 ads per hour.

If you’d like to try an additional test, I’d recommend downloading our Beta or Developer builds and enabling ads to see if the behavior is any different.

Thanks for the help! I work in the gaming industry, so I know a bit about how much work it can be to get all the information needed to rule out bugs with users :stuck_out_tongue:

I also felt like 4 days was an unusual amount of time to not have seen any ads, and was worried something might be wrong and I was missing out on getting nice rewards haha. I had recommended this browser to a friend and he began getting ads almost immediately, which is what prompted me to make this post. I suppose I’ll continue to be patient, browse normally, and maybe experiment with those beta and dev builds! Thanks again.

1 Like

You’re very welcome.
If you continue to not receive ads, don’t hesitate to reach out and be sure to include this thread in your post should you make one so that I (or another team/community member) can reference it.