Uphold Connection with Android Mobile not working

Briefly describe your issue:
I have had active and verified Uphold wallet on my android Brave browser. Since today it look like “not verified” and Brave ask for “reauthorize”. I do it, but i receive a popup error (something went wrong. Please try again). I’ve alredy contacted Uphold assistance, who check and confirm connection is valid.
I have two connection active, one on pc and one on Mobile

What Operating System and Brave version are you using (Menu --> About Brave)?
Android

Is your browser wallet currently verified? (yes/no) No

What date did you verify your wallet? last time 08/02/2022 20:51

Have you been able to successfully receive payments in the past? yes

Are you using a VPN? (yes/no) no

Are you in a supported region ([see here] (https://brave.com/transparency) for list of supported regions)?
Yes, i’m In Italy

Does your device pass the SafteyNet check (Android only)?
yes, just done
Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? yes

3 Likes

i have the same issue

1 Like

Same issue here. Don’t do what I did and try to reinstall Brave or you will lose your accumulated Feb earnings. Unbelievable that gets cleared out while troubleshooting. Ironically it knows which homepage ads you have seen. Tried to open a few to get back what I lost and 0 credit.

1 Like

Hi! I’ve solve it last night without unistall brave… Fault is a Brave incompatibility with Uphold app
Unistall the app Uphold from the phone, and repeate the “reauthorization” procedure logging in Uphold by browser.
Than, after the verification is complete, you can install uphold app again

2 Likes

Hi! I’ve solve it last night
Read my previous message

I already tried that. Same problem. Brave browser still shows unverified.

The thing is I am authorized on Uphold. It’s when I’m in the rewards tab it shows unverified. When I go to verify it sends me to a reauthorization page where it sends me to my uphold and a nag message something went wrong and no successful link

2 Likes

To top it off, ever since reinstall, haven’t had 1 ad.

I managed to claim my mobile coins:

1- Uninstall Uphold app from the phone
2- Claim the rewards (it will open the webpage of Uphold instead of the app)

Done.

After it you can install Uphold app again

thanks to @maxitaly69

1 Like

The same situation. I tempt also with uphold assistance, and they confirm me that everything in Uphold was ok
How i told you i solve the problem unistalling the app from the telephone, than completing the procedure to the phone browser (I used Chrome on the phone)
Only after this procedure i reinstalled uphold

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