@OhsawaSenpai Do you mean, you have submitted KYC documents and they were accepted? Was this Uphold account previously connected to Brave Rewards? Have you received payout in the Uphold account in the past?
Make sure Brave is updated, latest version is 1.35.100.
@OhsawaSenpai It may be CDD or KYC as others mentioned, where they are requesting information. Also important is to make sure you checked your Spam folders in your email to make sure you’re not missing any messages Uphold might have sent. Just to make sure all is good on Uphold, try to go to wallet.uphold.com
The other thing might just be how you’re trying to do it. If you’re adding a new device, it’s a new wallet. Did you actually try to Verify or did you simply try to Log In? Lastly, if you have the Uphold app and it’s opening when you’re trying to link the browser, that can be an issue. I don’t quite know why, but it does seem to interfere a lot, so people often disable/uninstall the app during the process.
If none of that works, you may need to contact both Uphold customer service and @steeven (one of the Brave support) to see if they can assist. When you message Steeven, he’s going to need your Wallet info located at brave://rewards-internals from the device that’s having issues. I say message both that way whichever end the problem exists, hopefully they can get to you. It would stink if you reached out to Brave only to find out it’s an Uphold issue and vice versa.
I know you’re saying your ID is verified. But sometimes they request additional information. That’s why a lot of times people suggest to double check. When we hear you say you’ve got the account and it’s verified, it’s not quite saying that you double checked or been told by Uphold there’s no issues. Sadly there have been people in the past who were insistent things were fine, only to discover there really was something. We’re not doubting you but just trying to make sure you’re verifying and not just going off the top of your head.
@OhsawaSenpai yeah, I’d message directly. Just keep in mind they don’t work weekends. It’s Satuday night now. Then figure all the time reading and catching up with things from last week and what occurred this weekend…it may take a while to hear back. Just mentioning because I know some get frustrated thinking might hear back within 24-48 hours. I’d rather encourage the mindset it might be much longer and have the chance of being pleasantly surprised than the opposite.
@OhsawaSenpai I’m shocked it’s taking Uphold so long to get back to you. In the meanwhile, did you ever reach out to @steeven and @Mattches to see if they could help? Obviously making sure you provide your Wallet Info to him, which you can find by going to brave://rewards-internals?
Yeah, this has been a thing too. Though I never saw it appear with > You need a verified wallet to log in
Please try again after you have completed ID verification on Uphold.
If that’s the message you were still getting, I’ll have to keep that in mind as another thing that can pop up if you’re at the Wallet Limit. Hopefully you got that Wallet unlinking request form done and message(d) Mattches afterwards to give him a heads up so he can check on it. Fingers are crossed that your issue gets resolved soon. Thanks for being patient and keeping in touch overall.