Unable to verify my existing Uphold account to my android phone

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1

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Description of the issue:

How can this issue be reproduced?

1.Click the brave icon and verify wallet (i have min 25 BAT in android phone), see Pic1
2. it will go a page and cluck Verify Wallet, see Pic2
3. Error can not verify, see Pic3

Expected result: can not verify

Brave Version( check About Brave): see Pic4

Mobile Device details

Additional Information:

Pic1

Screenshot_20210214-045313_Brave
Screenshot_20210214-045313_Brave1080×1920 161 KB

Pic2

Screenshot_20210214-045047_Brave
Screenshot_20210214-045047_Brave1080×1920 215 KB

Pic3

Screenshot_20210214-045557_Brave
Screenshot_20210214-045557_Brave1080×1920 115 KB

Pic4

Screenshot_20210214-045929_Brave
Screenshot_20210214-045929_Brave1080×1920 164 KB

Note: I tried to verify everyday still not working.

I hope it will be fix or any solution? Thanks Admin. Best regards

3 Likes
2

As far as I’m aware of, Uphold is temporarily unavailable for Philippines users. https://support.uphold.com/hc/en-us/articles/360026786712?mobile_site=true

Maybe that’s why the authentication is failed. cc @Mattches for confirmation.

3 Likes
3

How can I get my BAT? Is there other way? Thanks for swift response. regards

2 Likes
4

Uphold is the only option for user wallet ATM. Best hope the restrictions are lifted asap.

3 Likes
5

@eljuno is absolutely correct here. @MikeDaa apologies for the inconvenience .

2 Likes
6

ok thanks. Hopefully the Uphold lift the suspension. Cheers

1 Like
7

Philippines is unavailable at this moment in uphold, it’s okay to use gemini it’s the only way.

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You’re very welcome.