Unable to verify my existing Uphold account to my android phone

[MikeDaa]

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

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Description of the issue:

How can this issue be reproduced?

1.Click the brave icon and verify wallet (i have min 25 BAT in android phone), see Pic1
2. it will go a page and cluck Verify Wallet, see Pic2
3. Error can not verify, see Pic3

Expected result: can not verify

Brave Version( check About Brave): see Pic4

Mobile Device details

Additional Information:

Pic1

Pic2

Pic3

Pic4

Note: I tried to verify everyday still not working.

I hope it will be fix or any solution? Thanks Admin. Best regards

[eljuno]

As far as I’m aware of, Uphold is temporarily unavailable for Philippines users. https://support.uphold.com/hc/en-us/articles/360026786712?mobile_site=true

Maybe that’s why the authentication is failed. cc @Mattches for confirmation.

[MikeDaa]

How can I get my BAT? Is there other way? Thanks for swift response. regards

[eljuno]

Uphold is the only option for user wallet ATM. Best hope the restrictions are lifted asap.

[Mattches]

@eljuno is absolutely correct here. @MikeDaa apologies for the inconvenience .

[MikeDaa]

ok thanks. Hopefully the Uphold lift the suspension. Cheers

[Clarkyuri]

Philippines is unavailable at this moment in uphold, it’s okay to use gemini it’s the only way.

[Mattches]

You’re very welcome.