NOTICE: Please only post Brave Wallet/Crypto wallet inquiries in this category – please go here for Brave Rewards support
Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
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Description of the issue:Using original passphrase, wallet won’t reconnect
Are you using the (new) Brave Wallet or the (old) Crypto wallets implementation? Don’t know, have not been into the wallet for a long time.
How can this issue be reproduced? Using original passphrase, wallet won’t reconnect
Brave Version (check About Brave): using Android mobile version. Originally used windows, browser edge, version status unknown, although no update when using PlayStore to check.
Additional Information: i have tried the passphrase in various manners. Is there a set type and format needed? I.e, capitals, spacing, etc?