Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue: All my other BAT tokens have disappeared once I claimed the monthly reward for June. Lost about 140-180 tokens, forget how much I had collected.
Expected result: I want my tokens back.
Brave Version( check About Brave): Brave 1.9.79
Mobile Device details Android 9; LLD-L31 Build/HONORLLD-L31
it might take a while before your issue gets processed by The Team.
I’m not an Android user myself so I can’t really help you or give advice, but just so you know:
Android: BAT balance decreasing or dropping to 0.0 BAT: Some users on Android are reporting that their balances are decreasing or going to 0.0 BAT unexpectedly, especially after a recent update. We do not expect there to be any permanent BAT loss. We have just released a new feature with v1.9 that is a prerequisite to fixing the 0.0 BAT balance bug. The feature allows affected users to export the local database on their Android device so that it can easily be sent to our engineers for analysis. Once the root cause of the issue is identified, the engineers will promptly roll out a hotfix.