The payment did not arrive in my Uphold wallet for January 2022

Brave Rewards Rewards Support
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1

Hi, I am a user from Latin America, I have seen the message about the payment problems for the month of January to Uphold wallets. In my case, I have my Uphold account verified and I did not receive the famous CDD (Customer Due Diligence). Now I am afraid of losing last month’s rewards.

How to solve this case? In advance. Thanks

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2

I need help on my case please. Any moderator? :worried:

3

Same issue here…I sent them a message a week ago. No reply…

4

Have you tried to send a DM to a Mod? I want to try if I send a message and they will listen to me and solve this problem.

5

Yeah I did that a couple a days ago. But no answer. I had like 3 issues and reached for support everytime but not even once I got a support on my matter. So…this is wrong

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6

Hi friend, know that you are not alone, we are all in the same boat here!

you might want to check this post for further understanding of what may be the cause of the delay.

i hope it helped :+1:

7

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!