The mystery of the disappearing BAT

Yesterday I tried to withdraw around $39 worth of BAT but as soon as I clicked my bank account (in uphold) to deposit it, the page reloaded and the amount had just disappeared. Now it’s saying I haven’t been served any ads this month, which is definitely incorrect. What’s going on? I would have taken a screenshot of everything if I had known it was going to be an issue but alas I have no images since I thought I was just withdrawing like normal.

Also, I reached out to Uphold customer service, who told me to search here, so I searched this community, found two threads with similar complaints and zero responses, and searched it on reddit and found no threads… Am I doing this right?


@steeven anything? (sorry for singling you out by the way - I can’t figure out how to get in touch with support…)

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Whoops replied before noticing that you wanted me to DM. Thanks for responding!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.