The mystery of the disappearing BAT

Yesterday I tried to withdraw around $39 worth of BAT but as soon as I clicked my bank account (in uphold) to deposit it, the page reloaded and the amount had just disappeared. Now it’s saying I haven’t been served any ads this month, which is definitely incorrect. What’s going on? I would have taken a screenshot of everything if I had known it was going to be an issue but alas I have no images since I thought I was just withdrawing like normal.

Also, I reached out to Uphold customer service, who told me to search here, so I searched this community, found two threads with similar complaints and zero responses, and searched it on reddit and found no threads… Am I doing this right?


@steeven anything? (sorry for singling you out by the way - I can’t figure out how to get in touch with support…)

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Whoops replied before noticing that you wanted me to DM. Thanks for responding!