That’s not a solution, is a bug. It’s should be fix already, but well, aperently this bug still works.
As for logs, they stopped all of that due to a leak of users private info in logs due to UPHOLD API (is already fix).
Said that, a couple of days before they anounced they are working on a new plataform to resolve this and issues related to rewards program. This because we are actually to much users and they can’t keep up with the actual workflow.