Windows 10.
Version 1.11.104 Chromium: 84.0.4147.105 (Official Build) (64-bit)
Taiwan.
I use VPN sometimes (US public IP)
My internet connection also has SSL certificate problem. (self signed certificate in certificate chain)
You can find other relevant information here: I stopped receiving Brave Ads
even i am also not getting ads from india i dont use vpn
My ads are back, for now
Thanks Brave support team
which country are you in bro? i still get ads sometimes, sometimes not
I’ve also not been receiving any ads for the last few months. I’m in the UK, no VPN, Windows 10 Desktop, latest stable Brave version, and have followed all the troubleshooting steps, but to no avail.
The strange thing is that I have another Windows 10 PC which the ads appear fine on, but on my main computer they do not.
1 Like
Hey i am not getting ads from last 4days please fix it
Version 1.11.104 Chromium: 84.0.4147.105 (Official Build) (64-bit)
and i dont use any vpn and i am from india
@steeven
Slovenia, eu … bro
I stop receiving ads 3 weeks ago.
Is this just a bug or brave browser quit reward BAT to users?
1 Like
More than a month ago I had windows 10
Version 1.11.104 Chromium: 84.0.4147.105 (Official assembly) (64 bits)
Spain
Same Here.
No ads last 4 days. I am from India.
Windows 10
[Version 1.11.104 Chromium: 84.0.4147.105 (Official Build) (64-bit)
i am not getting ads please fix it
Version 1.11.104 Chromium: 84.0.4147.105 (Official Build) (64-bit) 1
and i dont use any vpn
i have no ads since july 2020
brave support suggested open
C:\Users[your user name]\AppData\Local
BraveSoftware\Brave-Browser\User Data\Default\ads_service
In this folder, you should see a file
called Client (Client.json).
Open this file using the text editor of
your choice. Search the text (ctrl +f) for
lastPageClassification and check to see if
there is a value there
(note that you don’t need to tell
me what the value is, just whether or not it exists).
Also my “Client.json” file doesn’t have any of the text mentioned here.
(lastPageClassification and lastUserIdleStopTime)
i reinstall on my pc brave version 1.11.104 now but
also no text in file client.json
before jule 2020 i have ads
now version 1.11.104
i use profile 1
i not find file ledger_state.json
brave support suggested open
open for Profile named “Profile 1”,
you’ll find the ledger_state file in
Path to file (Windows): Users/username/
AppData/Local/BraveSoftware/Brave-Browser/Default/ledger_state.json
in my pc i have
C:\Users\1\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default\
ledger_state
do you have any solutions
I opened C:\Users[your user name]\AppData\Local
BraveSoftware\Brave-Browser\User Data\Default\ads_service
I didn’t see any “ads_service” folder in my folder. Instead I had folders like “afalakplffnnnlkncjhbmahjfjhmlkal”, “cffkpbalmllkdoenhmdmpbkajipdjfam”…Is that normal? 
that normal
look carefully again
user data - default
ads_service
if not see repotrt for brave support
1 Like
I see. Thanks for the reply. I guess it seems like I have the same problem as you then. I also do not have “lastPageClassification and lastUserIdleStopTime.” It’s been months and still no fix for these problems. It would be nice to get some answers. 
for issue
i am stop receive ads since july 2020
Version 1.11.104 Chromium: 84.0.4147.105 (Official Build) (64-bit)
and i dont use any vpn windows 7
i saw many issues for help
getting ads on support and did all
that users suggest
you can also search for how fix
that files and then tell me
from user justsomeone1
for not receiving ads try to turn off ads then back on then do not touch your device for about 1 min then move your mouse you should see one
hope the above way help you and have a nice day
also sent 07.08.2020
logs file no response
1 Like
That’s not a solution, is a bug. It’s should be fix already, but well, aperently this bug still works.
As for logs, they stopped all of that due to a leak of users private info in logs due to UPHOLD API (is already fix).
Said that, a couple of days before they anounced they are working on a new plataform to resolve this and issues related to rewards program. This because we are actually to much users and they can’t keep up with the actual workflow.
So, in resume, they are working on it.
2 Likes
I am also not getting ads on windows 10 and in mobile browser, please help #brave-rewards #support-and-troubleshooting #support-and-troubleshooting:mobile-support