Rewards Page Not Loading

Brave Rewards Rewards Support
#1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
How can this issue be reproduced?

  1. Everytime I load the brave://rewards page on windows 10 (latest build 2004)

Expected result:
I expect the rewards page to load as it does for my other browsers installed on other devices

Brave Version( check About Brave):
Version 1.15.72 Chromium: 86.0.4240.75 (Official Build) (64-bit)
Additional Information:
I can see the banner across the top and access all other pages including settings, history, bookmarks, etc. Just the rewards page is blank.

1 Like
#2

not sure if disable all extension would help but could you try it

#3

Just tried that and no luck. Thanks for the tip though.

#4

you welcome and sorry i do not know what could be the cause of that so let me ask someone from the team to help you
and notice it week end so there will be delay in the response
@Mattches could you help us here

and have a nice day both of you :slight_smile:

#5

@blumsy,
Can you please share a screenshot of the issue/page you’re seeing?

#6

Hi, please find my screenshot attached. As you can see i get the banner along the top edge and honestly all other pages listed there work, but the rewards page is weirdly blank.

Screenshot 2020-10-13 104057
Screenshot 2020-10-13 1040571559×994 52.4 KB

#7

@blumsy,
Can you try right-clicking on the page and opening the Inspector? There, can you open the Console tab and show me what errors (if any) are shown in the Console window?

#8

@Mattches, here is the console screenshot.

Brave Rewards Console Errors
Brave Rewards Console Errors1152×648 95.1 KB

1 Like
#9

@blumsy,
Thanks for the information – I have the Rewards team taking a look now. Appreciate your patience.

1 Like
#10

@Mattches is there an open issue logged for this? Just realized that I’ve the same issue on Nightly.

#11

@blumsy,
Apologies for the late reply – can you ensure your browser is updated to the latest release (v1.16.68) and see if the issue persists?

#12

Hello @eljuno

just wanted to let you know that your profile image missing the brave icon image

your image looks like
Screenshot from 2020-10-29 18-51-53

while mattches has this

Screenshot from 2020-10-29 18-52-06

and have a nice day

#13

@eljuno,
Can you tell me what version of Nightly you could reproduce this on?

#14

That’s expected @justsomeone1. Because I’m not a Brave staff. :wink:

@Mattches Just updated to 1.18.18 Chromium: 87.0.4280.27 (Official Build) nightly (64-bit) and still have the issue. Similar error message.

image
image1361×697 48.4 KB

Yesterday I noticed my wallet’s disconnected. The latest step for reconnecting is Brave automatically open/redirect to brave:rewards and that’s when I saw the issue. And the wallet still Disconnected.

2 Likes
#15

Thanks @eljuno – digging into this.

1 Like
#16

@Mattches I am currently up to date and still experiencing the issue.

#17

Hi @blumsy, could you please:

  • Right click on the web page
  • Select “Inspect”

and take a screenshot of the Console tab

Thank you

#18

that is his console tab

hope it help and have a nice day

#19

@tmancey here is the console screenshot from my latest browser update.

Brave Console -Rewards Page
Brave Console -Rewards Page1152×648 17.6 KB
. Not sure that it is any different than the previous one I took but since the version number has changed I figured it would help to take another one.

#20

Could you please let me know the locale settings with your operating systems settings. Thanks

1 Like