Rewards Page Not Loading

blumsy · October 10, 2020, 5:52pm

Just tried that and no luck. Thanks for the tip though.

justsomeone1 · October 10, 2020, 8:14pm

you welcome and sorry i do not know what could be the cause of that so let me ask someone from the team to help you
and notice it week end so there will be delay in the response
@Mattches could you help us here

and have a nice day both of you

Mattches · October 12, 2020, 4:58pm

@blumsy,
Can you please share a screenshot of the issue/page you’re seeing?

blumsy · October 13, 2020, 2:42pm

Hi, please find my screenshot attached. As you can see i get the banner along the top edge and honestly all other pages listed there work, but the rewards page is weirdly blank.

Mattches · October 13, 2020, 5:04pm

@blumsy,
Can you try right-clicking on the page and opening the Inspector? There, can you open the Console tab and show me what errors (if any) are shown in the Console window?

blumsy · October 13, 2020, 6:09pm

@Mattches, here is the console screenshot.

Mattches · October 13, 2020, 7:02pm

@blumsy,
Thanks for the information – I have the Rewards team taking a look now. Appreciate your patience.

eljuno · October 29, 2020, 5:06am

@Mattches is there an open issue logged for this? Just realized that I’ve the same issue on Nightly.

Mattches · October 29, 2020, 4:41pm

@blumsy,
Apologies for the late reply – can you ensure your browser is updated to the latest release (v1.16.68) and see if the issue persists?

justsomeone1 · October 29, 2020, 4:53pm

Hello @eljuno

just wanted to let you know that your profile image missing the brave icon image

your image looks like
Screenshot from 2020-10-29 18-51-53

while mattches has this

Screenshot from 2020-10-29 18-52-06

and have a nice day

Mattches · October 29, 2020, 4:58pm

@eljuno,
Can you tell me what version of Nightly you could reproduce this on?

eljuno · October 29, 2020, 8:54pm

That’s expected @justsomeone1. Because I’m not a Brave staff.

@Mattches Just updated to 1.18.18 Chromium: 87.0.4280.27 (Official Build) nightly (64-bit) and still have the issue. Similar error message.

Yesterday I noticed my wallet’s disconnected. The latest step for reconnecting is Brave automatically open/redirect to brave:rewards and that’s when I saw the issue. And the wallet still Disconnected.

Mattches · October 29, 2020, 11:09pm

Thanks @eljuno – digging into this.

blumsy · October 29, 2020, 11:27pm

@Mattches I am currently up to date and still experiencing the issue.

tmancey · October 30, 2020, 10:01am

Hi @blumsy, could you please:

Right click on the web page
Select “Inspect”

and take a screenshot of the Console tab

Thank you

justsomeone1 · October 30, 2020, 2:25pm

that is his console tab

hope it help and have a nice day

blumsy · October 30, 2020, 3:06pm

@tmancey here is the console screenshot from my latest browser update.

. Not sure that it is any different than the previous one I took but since the version number has changed I figured it would help to take another one.

tmancey · October 30, 2020, 3:32pm

Could you please let me know the locale settings with your operating systems settings. Thanks

blumsy · November 3, 2020, 8:01pm

hi @tmancey, I just checked my location services in windows and apparently it is locked by my administrator? I guess I am using a work account for email and that means they need it locked down. I did change my region settings for windows to Canada, but that doesn’t seem to help.

qwelias · November 9, 2020, 7:20pm

Same issue, blank rewards settings page.
Browser up to date.