Restore Wallet in Stable from Nighly does not work properly

Brave Rewards Rewards Support
1

I currently use Nightly but when I try to restore my wallet in stable the amount of BATs are incorrect.

In Nightly I currently have 194 BATs when I restore it in Stable it goes to 30.
My guess is that the sync didn’t work properly.

Any idea how to solve this?

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2

Hi @Mandrake6,

PM me your brave://rewards-internals data and I will issue you a refund for the lost BAT. :slight_smile: Don’t share this sensitive information with anyone else.

1 Like
3

Hi @Asad! I sent you the PM.
Please let me know if I need to do something.

Stay safe!

4

I’m going to post the reply from @Asad here so it can help more people.
TLDR: It’s a bug, it looks like lots of people had it and lots of people are waiting for a resolution.

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5

Adding a new reply to avoid the post to be closed.

I’m still waiting it’s being a month already.
As usual sync and rewords does not work as intended.

Is that the planned strategy? Make people see ADS for free advertising the opposite?

6

Another new reply to keep the topic open.

7

I have the same problem,
all bat balance disappeared after restoration!!

8

To keep the topic open.

Looks like they added an amount in the wrong wallet.
I sent another email.

Next week it will be 3 months already.

At this point it is quite clear that brave and support are NOT prepared to handle money and wallets.

I mean Brave does not handle sync properly and the support team does not read the messages with attention.

9

Looks like they ignore the emails now.

/cc @Asad

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10

@Mandrake6,
We do not ignore emails – the message you received is very clear; the email you attempted to reach is closed.

Please DM with the following information:

  • Copy/paste your Rewards Internals info (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting.

Thank you
.

11

@Mattches That’s the main problem you don’t read the message properly and copy and paste stuff without trying to fix the real problem.

Do you want information from which wallet? The old or the new?

The last time I sent both and the result was a disaster.

12

@Mandrake6,
Both old and new, if you have it. As well as the other information requested.

14

@ewash2k,
You can send them to me as well – we all have quite a bit on our plates right now. We have an open issue internally to investigate why this is happening (as you aren’t the only users who have encountered it) and I’ll make sure you info gets there.

17

Just for the record I sent the DM with the requested information.

18

Thank you for the information.

20

Hi @Aa-ron, could you please explain why this topic was unlisted?

1 Like
21

For people following the topic @steeven solved the issue! :tada:

1 Like